Jaye Brown Email & Phone Number

Alpharetta, Ga, Us

Priority is a unified commerce leader with an industry-leading native embedded finance platform that seamlessly integrates modern end-to-end payments processes with banking solutions, data analytics, and insights.As Corporate Trainer at Priority, my role primary focus is on the SMB Client Services Team ensuring these team members are onboarded and provided continuous training to be successful in their jobs as well as provide the tools and/or resources to reach their personal and professional goals in a manner that is fun, engaging, relevant, and inclusive.• Develop and deliver internal training programs for Priority employees across a wide range of disciplines, including, but not limited to sales, professional development, and business applications using a variety of teaching methods, including instructor-led, virtual, and blended learning approaches.• Create an inclusive and participatory learning environment that encourages active participation and knowledge retention.• Responsible for updating and refining existing LMS training content using current training techniques and methodologies.• Partner and collaborate with business stakeholders to determine and define training needs, create captivating and effective training materials, Impact: Training designed to align employee goals and performance with Priority. Identify skill and knowledge gaps, then develop and deliver training and learning opportunities to bridge these gaps. Ensure the success of the whole individual in the organization by both being a resource and providing instruction, specifically focused on the SMB Client Services Team, which addresses professional and personal growth.

New York, Ny, Us

Parsons is a reputed design school in New York City offering many programs of study, including interior design, fashion design and fashion marketing; courses taught include online as well as onsite.Courses taught include: Fashion Merchandising, Merchandise Math, Retail Buying, Sociology of Dress, and Fashion Marketing• Deliver engaging and impactful courses with real world emphasis using a variety of teaching methods, including classroom, virtual, and blended learning approaches.• Create an inclusive and participatory learning environment that encourages active participation and knowledge retention.• Design and create relevant training materials, including presentations, e-learning modules, interactive class discussions and assignments aligned with learning objectives and designed to build subject matter knowledge.• Continuously assess the course effectiveness through review of student surveys and feedback; work to adjust facilitation techniques accordingly.Impact: Courses developed for onsite, asynchronous, and online using LMS platforms such as Blackboard and Canvas. Designed and delivered original, industry relevant courses aligned to curriculum guidelines. Served on fashion marketing program's curriculum development committee; providing feedback, outlining course plans, and sharing best practices and methodology. Inaugural online faculty, creating and providing online course content via Blackboard and Canvas LMS platforms.

Tolland, Ct, Us

The role defines best processes, tools, and resources to ensure full-level success for our customer support team. Job responsibilities include training, timely case resolution, resource allocation, work prioritization, process review, and operating procedures implementation to improve team effectiveness and delight customers.*October 2020 Star Award Recipient: Recognized by VP of Professional Services for my role in extending support and assistance to our global customer success team.*May 2021 Customer Success Enablement Regional SPOC: role emphasizes, coordinates, and drives regional customer success enablement training and program goals.• Coach, train and support global customer success team members toward shared goal of providing superior customer success based on data analysis and KPI metrics review.• Provide best-in-class customer support, handling customer contacts through to resolution, including collaborating across teams of subject matter specialists.• SOP review and development geared to increase customer satisfaction by improving work flow, support response time, and first response case resolution.• Foster and maintain positive customer relationships providing support throughout the entire customer lifecycle journey.• Work cross functionally with product, sales, and support team members to foster a community, information share, and improve software platform.•Track metrics, manage data analytics, and validate processes to monitor department performance via KPIs designed to measure CSAT, NPS, customer health, and team productivity.Impact: Promote customer retention, growth and satisfaction by maintaining positive and long-term customer relationships, including proactively reaching out to customers based on KPI data, following up on communications or providing additional education to stakeholders; leading to significant improvements in support initial response times to customers as well as 150K+ in software, hardware, and training sales.

Tolland, Ct, Us

Gerber Technology is a world leader in providing sophisticated hardware and software systems to automate and more effectively manage product design and manufacturing processes with CAD software for pattern design, automated material spreading systems and computer-controlled cutting systems. The company has served 25,000+ customers in the aerospace, apparel, retail, composites, packaging, furniture, technical textiles and transportation interiors industries in 130 countries.The CAD Application Trainer is a product knowledge leader for all of Gerber Technology's end-to-end software including software designed for pattern development, marker making, 3D, made-to-measure, cut-planning, and PLM integration. • Deliver engaging and impactful internal and external training sessions, using a variety of training methods, including classroom, virtual, on-site learning approaches.• Provide all levels of superior CAD software training at Gerber Technology training facilities, on-line, at customer's facility, user conferences, webinars, and trade shows that resulted in increased sales of training, software, and hardware (10-15%).•Develop surveys and gather feedback from training and demo sessions to improve training sessions’ effectiveness and enhance the training curriculum to ensure training meets specific customer needs.• Project lead for POCs, CAD software implementation, preparing agendas, support documentation, and training materials.• Develop adept software presales activities to support sales teams; yielding 150K+ in software and hardware sales in quarterly sales.• Troubleshoot and escalate software defects and enhancements by partnering with product management teams to manage and resolve open issues via Jira reporting systems.Impact: Customer-focused training leading to an increase in training and sales dollars as well as provided customers with quick ROI on their software investment.

Paris, Fr

Lectra is a world leader and pioneer in Industry 4.0. Lectra provides companies in fashion and apparel, automotive and furniture industries, and other sectors, with an unrivaled combination of advanced software, smart cutting machines and best-in-class services. Lectra’s technologies are used by prestigious customers in more than 100 countries.•Led industry 4.0 pre-sales activities including market research, customer qualification, working with sales teams to define the direction for presentations and demons of PLM software solutions.•Assessed projects, researched customer business strategy and adapted customer-focused messaging for presentations and demos.•Provided consultation, along with technical sales support, which clearly defined and outlined to customers the solutions' value-added proposition.•Partnered with sales team to research and qualify leads.•Shared expert apparel industry knowledge and product experience with current and prospective customers to help them fully capitalize on current and prospective business assets.•Maintained industry-level expertise by attending industry-specific fairs, exhibitions, seminars, and conferences.•Apparel industry expert whose knowledge and product experience shared with current and prospective customers to help them fully capitalize on current and prospective business assets.Impact: Generated strong customer interest and sale of PLM solution within 3 months. Developed strong customer relationships due to customer focused consultation and software demonstrations.

Adaptive product development consultant specializing in stream-line development and production processes; vendor partnerships; sourcing; and increasing company profitability and efficiencies. Client list includes Zielwear (made-to- order activewear) and Cocolo Kidsline (baby bedding and accessories). Short or long-term freelance/contract work. •Provide business strategy and best practices consultation specific to technology implementation.•Responsible for new product launch including working with design team in early concept stages to engineer products to meet margin goals and manufacturing feasibility.•Work directly with overseas factories and Shanghai office to insure understanding product requirements including traveling overseas as needed.•Negotiate all costs with factories, responsible for meeting target margins.•Insure all products meet compliance standards; working closely with QC/Compliance team.•Work directly with overseas factories to manage the pre-production style changes and approval calendar for each placed order.•Communication link between design, marketing, compliance, sales, Shanghai office, and factories.•Manage development and production approval process based on design and customer review.Impact: Development lead for mass channel business; improving profit margins and delivery with strong vendor negotiations and relationships by 25%. Organizational review and restructure geared to improve lead times, efficiency, and costs.Find out how fashion freelance can work for you at http://www.fashionspeaks.net.

Berkmar High School is a Gwinnett County Public School, home of the Patriots, awesome students and parents, and five Career Academies, including Entrepreneurship and Leadership.•Designed classrooms and lesson plans to meet the needs of students' different learning styles creating an adaptive learning environment and adhering to school policies and procedures.•Managed and maintained a positive learning environment for 150+ students.•Developed and assessed student progress; administering grades ranging from A to F based on student performance and attendance. •Developed course outlines; lesson plans, and class projects for multiple subjects including marketing principles, marketing and entrepreneurship, and marketing management. •Oversaw the management of the School Business Enterprise (SBE), supervising 4-6 work study students employed in the store. SBE awarded DECA SBE Silver Certification 2015-2016; SBE Gold Certification 2016-2017.•Developed DECA Young Entrepreneurs' Shark Tank Competition to create PBL (project-based learning opportunities for marketing and entrepreneurship students.•Teach Gwinnett Candidate 2016-2017Impact: Established strong community partnership and sponsorship to support marketing education students including guest speakers; guest judges; as well as scholarship funding for DECA Young Entrepreneurs's Shark Tank Competition.

Cypress, California, Us

Hybrid is a complete and vertical operation; designing, merchandising, developing, sourcing, producing and distributing branded, licensed, generic and private label apparel to all tiers of distribution. Hybrid specializes in all categories and classifications of apparel including knits, woven tops, bottoms, tees and accessories. In addition to private labels and SMUs products, Hybrid also carries an assortment of brands including Levi's and Reebok, as well as an extensive number of licensed programs.•Oversaw men's department including materials and finishes development, product development, sourcing, costing, overseas negotiations, and managing production. •Spearheaded new account development, championing positive collaborative customer relationships. •Established best practices to facilitate information share across company divisions including created style nomenclature system, developed vendor matrix and development tracking systems, and launched merchant costing interface with internal IT team using Unity (ERP software). •Implemented best practices to facilitate information share across company divisions. •Developed vendor matrix and development tracking systems. Strong, savvy negotiator partnering with vendors to exceed margin goals and delivery deadlines.•Served as a Super User during the initial implementation of Visiual 2000 PLM (advising customization requirements to tech team, implementing system requirements across divisions, and information share with users). Impact: Restructured business unit to improve accountability and profitability. Lead in new customer development bringing in over $1.5 million dollars in sales.

Atlanta, Georgia, Us

Art Institute offers a long tradition of academic excellence and career-focused education; programs of study include advertising design; graphic design; culinary arts; fashion; and retail management.•Department leadership with emphasis on faculty development, strong student retention, and building viable industry partnerships to enhance the reputation of the fashion program and create business opportunities for students. •Internal and external marketing efforts concentrated around promotion of department events and functions, including Lunch and Learn Seminars, Professional Development Workshops, Fashion events co-sponsored with non-profit organizations, as well as annual fashion shows. •Efforts netted strong student retention and enhanced academic and industry reputation. •Achieved #1 persistence in Western region two years in a row.Impact: Transformational leadership which improved program morale and increased student enrollment by 20%. Enhanced program reputation through program development; faculty vetting; and establishing strong ties with industry leaders and professionals in the community.

Paris is a leading direct and import accessories company, specializing in branded and private-label accessories products, such as cut and sewn hats and gloves, knit hats and gloves, leg wear, footwear, bandannas, and scarves.•Established pro-active communication with overseas and met regularly with product managers to manage priorities and workload. •Cold weather accessories line development with VP of Merchandising establishing seasonal assortments and sku counts. •Cost margin goals management with sales team.Impact: Mentored and developed product team; QR development strategy geared toward maximizing profit margins and increasing sales.

Atlanta, Georgia, Us

Carter's is the number one branded children's company in America. Products are marketed to department stores, mass merchants, and over 170 Carter's retail stores throughout the United States.•Managed pre-production development including print, fabric, trim, and product for Child of Mine (Walmart exclusive brand) layette and babywear. •Oversaw production approvals, line sheet development, and BOM creation using Gerber PDM software (involved in software training and development). •Collaborated with sourcing team on merchandising and production calendars. •Responsible for product branding, labeling, and packaging approvals. •Oversaw requirements review and development of companies first sustainable organic cotton babywear wear line including partnering with sourcing teams, fabric, color, design and packaging review.Impact: Established company-wide standards and procedures to meet development and production goals for brand and mass channel customer. Maintained merchandise and development calendar by 100%.

SGA, Inc is a leading outerwear business that produces for men’s, women’s, and children’s markets. Brands include JCPenney, Dillard's, Macy's, Liz Claiborne, Perry Ellis, Gap Inc., as well as company brand labels.•Led successful implementation of company’s direct-ship program. •Partnered with internal and external design, merchandising, and buying teams to develop and produce SMU outerwear merchandise. •Directed the development and production of company JCPenney exclusive brand, Split Rail. •Negotiated fabric and trim prices. Communicated with overseas teams on sampling, costing, and production. •Researched new trends; sourced new fabrics and trims. •Extensive overseas travel to factories, wash houses, and suppliers.•Coordinated overseas sales meetings with HK office merchandising teams.Impact: Successful implementation of company’s direct-ship program; strong partnership with internal and external stakeholders; instrumental in increasing company sales by $10 million dollars.

New York, Ny, Us

Kids Headquarters is a leading childrenswear business that produces boys and girls clothing, including company brand, private label, and licensed brands. Licensed brands include Rocawear, Ocean Pacific, XOXO, and Kenneth Cole.•Assisted product manager with fit reviews, BOM creation, standards development, and approval comments. •Oversaw production calendars and communicated with overseas vendors on production concerns and troubleshooting to insure on-time delivery schedules.•Coordinated sample development; organized samples; and managed sample room.Impact: Gained valuable experience managing production timelines and meeting deadlines.

Atlanta, Georgia, Us

Lanier clothes is a multimillion dollar tailored menswear manufacturer that produces national and private labels; licensed agreements include Nautica, Oscar de la Renta, and Geoffrey Beene.•Entry-level position as a production planner, promoted to Account Administrator after one year with Lanier Clothes. •Responsibilities included working with fabric buyer to manage scheduled fabric delivery and garment cuts based on projected needs, partnering with sales associate on buyer orders including providing customer service and follow up. •Following up with scheduled deliveries with domestic and overseas teams as well as processing all orders via AS400 computer system.•Visiting local warehouses to check and manage inventory levels.Impact: Gained valuable experience planning production cuts, partnering with sales teams; and delivering superior customer service to retail accounts.

Bachelor Of Science - Bs, Fashion Merchandising

Master Of Science - Ms, Apparel And Textiles