• Provide counselling services to families in need• Specialised in person-centred approach, narrative therapy, choice theory reality therapy

• Reach out to referrals about assessment and inform families about the process• Work closely with schools in conducting in-school observations, online conference calls and debrief sessions to support students throughout the assessment process• Edit psychoeducational and learning profile assessment reports

• Developed and managed FSI Elementary School Services• Provided further study counseling and guidance to students and parents• Supported further study events including education fairs and roadshows• Involved in planning and development of projects and operations within the Education Development Department

• Oversee student admissions process and assist parents in understanding Havil's culture and Cambridge curriculum• Build and maintain professional relationships with the Ministry of Education, Immigration Department and visa agents to ensure fulfilment of administrative requirements related to student enrolment• Proactively review, develop and implement strategies in improving administrative systems and updating School website• Supervise Security Guard, cleaning staff and on-site operators to provide a safe environment for teaching and learning.• Implement school-wide wellness programs and offer school counseling services to enhance student experiences and wellbeing.

• Provide support to Higher Degree Research Students and supervisors at UniSA Creative to ensure completion of administrative requirements relevant to PhD candidature• Liaise with students and academic staffs in organising panel reviews, examinations, final year exhibitions and seminars• Provide information to key stakeholders on matters relating to the University's academic and research policies and procedures.

• Act as first point of reference for, and manage student administration enquiries from students, staffs, alumni and members of the public, via phone calls, online chats, emails and face-to-face interactions at counter• Liaise with other areas of the University, including Student Finance, School Staffs and Graduations, to deliver excellent student-centric customer service, supporting students from enrolments through to graduation• Ensure University policies and procedures relating to Student Academic & Student Services are implemented and adhered to

• Shared positive experiences studying in Adelaide with educational agents, future students and their parents• Promoted Adelaide as an ideal destination for study and living through social media• Published blog posts to show readers about social and study life in Adelaide

• Worked with the Prospect Management team to contact future students, answering any questions that they may have about the university, starting from awareness, application to enrolment• Followed up future students' enquiries with formal emails and phone calls to provide related information

• Supported the domestic student recruitment team at outreach activities including expos and seminars by positively sharing own experiences studying in the university• Assisted Future Student Advisors to promote university programs and support services by presenting information to prospective students, via campus tour• Provide an international student’s perspectives via webinar sessions• Deliver presentations on improving English for new international students

• Joined as a pioneer team member of the new program to contact international applicants and answer any questions that they may have about studying in the university or living in Adelaide• Followed up future students (mainly from China, Hong Kong & Malaysia) with formal emails to provide related information and resolve their enquiries• Contributed photos and write-up about life in Adelaide for university’s blog post, which serves as prospective students’ reference • Able to communicate and collaborate with the team, generated ideas to improve the program

• Organised bi-weekly cultural nights for university students, introducing a vast variety of cultures across the world• Collaborated with members in the Event Management team to develop the Language & Cultural Engagement Program• Liaised with cultural organisations and university resource providers in event planning• Assigned roles to volunteers and manage event flow throughout the cultural night

• Raised funds for medical research and domestic programs in helping patients affected by kidney-related diseases by making outbound calls• Communicated with non-English customers, particularly to deliver messages in Mandarin• Managed customers’ personal details carefully, respect for confidentiality

• Made outgoing calls for customer satisfaction survey, targeted at 45 calls per day• Engage in team activities and motivate team members to achieve the goal of 10, 000 completed surveys in a month• Able to communicate with customers from different cultural background, including conversing in Malay, English, Mandarin and Cantonese