Jaye Lee Goodin Email & Phone Number

San Diego

Agent licensed to sell insurance through New York Life Insurance Company.

San Diego

• Advance Enterprise
• Interviewed candidates daily to fulfill the demand of direct sales.
• Account Manager for a team of 1-5 representatives for Directv within Costco and Best Buy retail stores.
• Trained new employees on company customer service policies, compliance within the warehouses,product knowledge and office standards.
• Follow up training provided for all team members until they mastered the sales and marketing;offering correct product knowledge, discounts and promotions to ensure high customer retention.

CA, AZ, NV

• Analyzed district which consisted of ten stores to identify current and future staff vacancies. Managed recruiting, interviewing and selection of applicants for over 150 seasonal vacancies during holiday season.
• District had over 15 internal promotions in 5 years which also resulted in maintaining highest retention within the country during that time.
• Served as a link between human resources and employees by handling questions, interpreting and administering operational documents and helping to resolve work-related problems.
• Consistently worked with store managers to asses employee performance. Issued disciplinary notices, including termination where necessary.

333 West Harbor Drive

• Set up and confirmed accurate accounts for each guest according to their requirements.
• Processed all payment types, vouchers, paid-outs, and charges accurately.
• Balance and drop receipts and deposits.
• Monitored room availability using MARSHA.

Greater San Diego Area

• Business management in visual and operational pillars of the store resulting in increased saleseach quarter during this employment period.
• Presented training information via role playing, simulations and team exercises.
• Increased customer retention by holding team accountable to their client books; 10 new customers a month, touch base every other month.

Greater San Diego Area

• Responsible for all talent brought into a new store location; staff of 30-40.
• Interfaced with Leadership team regarding new processes which resulted in saving the district 10%-15% of hours.
• Strategic planning of the visual document to achieve completion ahead of the desired timeline.
• Lowered shrink percentage from 2.65% to.54% in one quarter by increasing associate knowledge and awareness.
• Implemented system of "massive batching" that often cut processing hours in half. Trained 8 stores in the district the same process to increase payroll efficiency.

Human Resources Management

Business Administration And Management, General