India Head – Business Excellence / Quality
Santa Clara, Ca, Us
Strategic Operations LeaderAs a founding member, defined and executed the India center strategy, driving operational setup, systems, and processes. My efforts transformed the center from a greenfield site to the largest engineering and IT development center outside of the US headquarters.Key Achievements• Measurement Systems Deployment: Designed and deployed measurement systems, defining relevant metrics, gaining executive buy-in, and establishing reporting rhythms. This effort achieved approximately 15% improvement across all functions and about 45% improvement in engineering productivity.• Cross-Functional Improvement Initiatives: Successfully executed large cross-functional improvement initiatives tied to annual strategic priorities. Led complex projects in People, Process, Equipment, Engineering change management, Operational excellence, and employee satisfaction, resulting in 10-15% improvements in core operations.• Governance, Risk & Change Management: Developed and deployed robust governance, risk, and change management processes. By reducing repeat risks impact by over 80%, ensured business continuity and stakeholder satisfaction.• Ecosystem Partnerships and Benchmarking: Instituted ecosystem partnerships to benchmark organizations and developed a GCC (Global Capability Centers) maturity model framework in collaboration with Zinnov. This framework became an industry standard to assess organizational growth. Cultivated a culture of continuous learning and drove improvements in Leadership, Operational Excellence, Talent, Innovation, and Product Management partnering with 450+ external organizations and 50+ internal groups.• Stakeholder Relationship Management: Built, grew, and managed relationships with external partners, vendors, and internal stakeholders. Implemented supplier performance management and stakeholder review systems, resulting in a 20% improvement in deliverables.
