 A versatile, enthusiastic and dedicated IT professional having 12+ years of experience in Cross-Functional Service (CFS) Solution Architect, Presales, Business Development, Solution Designing, Implementing and managing enterprise management, Automation, Machine Learning and Cognitive tools for global customers across various verticals like Retail, Manufacturing, Insurance, Banking, Telecom, Pharmacy etc. Involved in front ending customer discussion & presentation as part of both proactive and reactive large deal chases globally with key focus of USA, EMEA & APAC region customer. Have proven ability to understand customer’s business requirements to develop long term strategies and position integrated solutions for Automation (RBA/RPA), ESM/NMS and Cloud to achieve their business goals. Focus on positioning of technologies across IT management, enterprise business service management, service automation, analytics and cloud technologies along with IT Services Management based on ITIL® methodologies. Good leadership skills, communication skills, analytical ability, interpersonal skills, self-motivated, quick learner and team player.