Handling a large team of IT systems analysts and help attain the desired throughput.Working with Application Vendor (TSYS) on credit card related issues by identifying the gaps in process / abnormal behavior of systemWorking with Portfolio Leads on various improvement programs.Responsibilities include setting and managing KRAs of the reporting team members.Managing and interacting with various internal IT teams and Vendors for Project facilitation and implementation.Ensures Defect Density is Overall Reduced.Managing Post Migration Issues w.r.t Development, Enhancements & Existing Functionalities Defects.Coordination for medium to large size projects / change requestsInterface with Business Teams, clients and gain understanding of requirements through meetings and discussionsAct as a bridge between business team and technical vendor team.Manage multiple vendors and business stakeholders.Responsible for delivery of projects/change requests and cost-quality-speed of sameOwnership of applications, including performance and functionalities in the systems.Validating System Level configurations post Go-live of Projects w.r.t processes.Alignment with Program Managers for defining process for various actionable.Co-Ordinating with Product & Business Solution Group for improving / enhancing the features to improve quality of product by proposing solutions.Alignment with CXT Transformation to help identify bottlenecks across the credit card processes & lead to provide tailored solution to improve and transform in order to meet goals.Prepared SOP’s & shared with GRU Channels / Ops Team covering Pre / Post Issuance challenges along with relevant investigation/ actionable units for repetitive functional concerns so that unnecessary loads can be reduced on IT.Meet defined project goals and formulates improvement plans, Update/Implement SOP’s where applicable.

Worked as Scrum Master in Capgemini India for Siemens Germany. Responsible for ensuring Development Team Follows agile values and methodology in order to complete development using defined scrum framework.

Worked as Senior Consultant in Capgemini India for Nordic Company Entercard dealing In Credit Cards for Norway/Denmark/Sweden Region.

Worked in Axis Bank (client) as a Application Support Engineer. Handling daily operational activities & Meetings with Client.