I am a highly experienced professional with 13 years of diverse experience in contact center management, customer experience, quality management, and vendor management in the BFSI and Edtech industries. I am certified Six Sigma Black Belt with experience of leading multiple projects in process excellence roleAs a people manager, I have successfully led teams and delivered high-quality results. I am passionate about customer experience and strive to create exceptional experiences for customers while ensuring operational efficiency.My expertise in vendor management and quality management has enabled me to effectively manage vendor relationships and drive continuous improvement in processes. I am highly analytical and data-driven, and I use these skills to identify opportunities for improvement and implement effective solutions.Overall, I am a highly skilled and experienced professional with a track record of delivering results and driving success in the contact center and customer experience domains.