Senior Process Executive
Mumbai, Maharashtra, India
Throughout my six-year tenure at Cognizant, I worked in a Telecommunications process in which I held several distinct roles. Initially, as a Case Manager, I was responsible for maintaining daily coordination with clients. Subsequently, I served as an Acting Subject Matter Expert, in which capacity I provided my colleagues with assistance in resolving queries. Ultimately, I was promoted to the position of MIS Analyst, where I was tasked with preparing Excel reports for the… Show more Throughout my six-year tenure at Cognizant, I worked in a Telecommunications process in which I held several distinct roles. Initially, as a Case Manager, I was responsible for maintaining daily coordination with clients. Subsequently, I served as an Acting Subject Matter Expert, in which capacity I provided my colleagues with assistance in resolving queries. Ultimately, I was promoted to the position of MIS Analyst, where I was tasked with preparing Excel reports for the management. Show less