Ensure all operations are carried on in an appropriate,cost-effective wayImprove operational management systems, processes andbest practicesPurchase materials, plan inventory and overseewarehouse efficiencyHelp the organization’s processes remain legallycompliantFormulate strategic and operational objectivesExamine financial data and use them to improveprofitabilityManage budgets and forecastsPerform quality controls and monitor production KPIsRecruit, train and supervise staffFind ways to increase quality of customer service

Deliver excellent customer service and maintain a highstandard of customer management.Undertake overnight responsibility for reception, checkingguests in and out, takingReservations and dealing with all telephone enquiries.Co-ordinates with all departments concerned in order tomaintain Front Office functions properly.Approves and sign for allowances, rebates etc., asrequired by Front Office Cashier.Authorizes charges to be made for late departures and/orcompliments on them.Preparation of daily summary reports.

Deliver excellent customer service and maintain a highstandard of customer management.Checks cleanliness of lobby and public areas, lights and aswell as front office staff inProper and orderly appearance and behavior.Checks on registration cards of arriving guests andensures all information should be filled on each card eitherby Guest.Prepares and checks for VIP’s arrival and escorts gueststo rooms.Co-ordinates with all departments concerned in order tomaintain Front Office functions properly.Handles guest complaints and other related problems andreports on the Assistant Manager’s logbook.Assists reception, business center, cashier, concierge andbell captain during them are busy.An answers guest inquires, handles complaints andattends to the needs of the guests.To responsible for front office operation during the absenceof Front Office Manage.

Assists in VIP’s arrival departure in absence of guestrelation officers.Checks cleanliness of lobby and public areas, lights and aswell as front office staff in proper and orderly appearanceand behavior.Checks on registration cards of arriving guests andensures all information should beFilled on each card either by Guest.Prepares and checks for VIP’s arrival and escorts gueststo rooms.Co-ordinates with all departments concerned in order tomaintain Front Office functions properly.Operates the front office computer system in order toassist front office attendants.Handles guest complaints and other related problems andreports on the Assistant Manager’s logbook.Assists reception, business center, cashier, concierge andbell captain during them are busy.An answers guest inquires, handles complaints andattends to the needs of the guests.Approves and sign for allowances, rebates etc., asrequired by Front Office Cashier.Authorizes charges to be made for late departures and/orcompliments on them.To responsible for front office operation during the absenceof Front Office Manage.

Greets, registers, and assigns rooms to guests.Issues room key to guest.Responsible for proper key control and other securitymeasures.Answers telephone in absence of telephone operator.Transmits and receives telephone messages and sets upguests’ wake-up calls.Keep records of room availability and guests’accounts.Operates the front office computer system. Makesphotocopies if needed.Computes bill, collects payment, and makes change forguests.Makes and confirms reservations.Posts charges such as room, food, liquor, or telephone, toguest folio.Makes restaurant, transportation, or entertainmentreservations for guestsChecks out guests and inquiries about their stay.Actively builds awareness of the Brand to guests.Provides and ensures high-quality guest relations.Receives and resolves guest complaints in a mannerconsistent with

Deliver excellent customer service and maintain a highstandard of customer management.Undertake overnight responsibility for reception, checkingguests in and out, takingreservations and dealing with all telephone enquiries.Complete security checks at hourly intervals throughoutthe night. Complete manager’s log book and maintainaccurate records of all fire safety checks carried out duringthe shift.Responsible for evacuation, in cases of emergency, actingas first point of contact for guests and the emergencyservices, be accountable for guests’ safety and comfort.Fulfil all reasonable requests from guests, to ensure theircomfort, satisfaction and safety.Preparation of daily summary reports.Perform the full night audit.

Welcomes Guest by greeting them, in person or on thetelephone answering or referring inquiries taking Check-in& Check–Out.Maintains security by following procedures; monitoringlogbook; issuing visitor badges.Maintains telecommunication system by followingmanufacturer's instructions for house phone and consoleoperation.Maintains safe and clean reception area by complying withprocedures, rules, and regulations.Maintains continuity among work teams by documentingand communicating actions, irregularities, and continuingneeds.