Jayesh Jayan Email & Phone Number

England, United Kingdom

Al Barsha 1, Dubai, United Arab Emirates

As Operations & Room Divisions Manger I take the task of Overall operations at Grand Square Stay Hotel Apartments, Al Barsha & Grand Square Hotel, Deira, Dubai Current Job Responsibilities as follows:Ensure hotel premises are clean, tidy, and ambient enough to receive and tend guests.Monitor the coordination between the different parts of a hotel to ensure smooth and efficient operations.Conduct assessments to review customer satisfaction and service recovery processOversee the hiring, orienting, and training of hotel staff to ensure maximum revenue for management.Handling of all OTA / Extranet Platforms.Establish communication channels to interact with customers in order to obtain their feedback and assist with the resolution of problems.Organize training programs to enhance the job skills and performance of hotel personnel.Monitor the accounts receivable, accounts payable, and purchase requisitions of each hotel department.Inspect hotel stores to check available stock and determine the need for stockingLiaise with the marketing staff to develop and implement strategies for growing the business.Hire contractors and deal with vendors to ensure provision of high-quality products and services.Schedule work shifts and tasks to hotel staff according to their specialty.Collect payments and record all expenditure and generated revenue.Contact clients to schedule and plan the details of an event or conference.Set and adjust the rates for different services according to their quality level.Negotiating on price, costs, delivery and specifications with buyers and managers.Making accurate, rapid cost calculations and providing customers with quotationsAttending team meetings and sharing best practice with colleagues.

United Arab Emirates

💥Enhances staff accomplishments and competence by planning delivery of solutions; answering technical and procedural questions for less experienced team members; teaching improved processes; mentoring team members.💥Sells products by establishing contact and developing relationships with prospects; recommending solutions.💥Maintains relationships with clients by providing support, information, and guidance; researching and recommending new opportunities; recommending profit and service improvements.💥Identifies product improvements or new products by remaining current on industry trends, market activities, and competitors.💥Prepares reports by collecting, analyzing, and summarizing information.

Deira, Dubai Emirate, United Arab Emirates

Deira

B.A Hotel Management, Hospitality Administration/Management

The BA in Hotel and Hospitality Management program provides the students with an academic qualification that is attractive to potential.

High School Diploma, Business/Commerce, General

High School Diploma, Sslc