Jayesh Pillai Email and Phone Number

Build and update leveraged loans, high-yield/high-grade bonds, and directlending profiles on LCD’s proprietary database, utilizing market insights fromjournalists, bank books, and prospectuses.Aggregate information from SEC filings and rating websites to enhance andmaintain the integrity of LCD’s databases.Ensure data is formatted per database requirements and uphold high-dataquality standards through meticulous checks.Engaged in extensive research across various financial instrumentsincluding private equity, leverage loans, credit ratings, and bonds in both USand EU markets.Analyzing market trends, conducting detailed financial modeling, andpreparing insightful reports to support investment decisions.Communicated with multiple departments to streamline the processworkflows and meet deadlines effectively.Closely work with quality assurance, products, and technical departments toresolve clients’ data issues timely and effective.

Audit & Process Compliance:Ensure accurate and timely submission of financial transactions & requests.Ensure Error-free logging/recording of customer requestsAdherence to set processes of updating customer interactions in CRMNext & ensuring timely updations of interactions in appropriate system.Schedule Adherence & Service Productivity standards:Consistently meet the service productivity standards The service RM needs to meet the service productivity standards as defined from time to timeEnsure adherence to schedule and login times as applicable The Service RM needs to maintain service adherence.MIS ReportingTo ensure accurate and timely reporting of MIS as prescribed The service RM needs to ensure timely and accurate reporting of defined MIS.Accurate logging and resolution of complaints. Complaint docket number (CDN) provided to customers for every complaint captured & ensuring Nil/ Minimal complaints by customers on improper / erroneous call handling.Ensure accurate capture of complaints related data provided by the customer - Error-free & on time logging of complaints.Handle calls related to Hotlisting and reissuance of cards as per defined standards. Ensure error-free and prompt hotlisting of cards.Best in Class Customer call Experience:High quality of Product/process knowledge to handle customer calls & achievement of defined call quality scoresSelf-scores on product quizzes in E-Process to be above benchmarks at 95%Sensitive objection handling, especially with irate customersJudicious use of designated CADClarity of representation/escalating to seniors/inter dept when required to expedite /undertake deviations for customer resolution.

More than 2 year of experience in the Telecommunication Industry in Intelligent Networks, Prepaid Charging, billing, and Online Charging Systems (OCS) Experience in Alcatel-Lucent (Nokia), OSP. Converted data into actionable insights by predicting and modelling future outcomes.• Worked on NOKIA CHT Projects like CHTM_MVPN_SMSC Service, DB-Gateway Error Log Service, and NCF Project.• Wrote clean and dynamic code in SQL and MariaDB with NOKIA Prosper and NOKIA Service Builder tool.• Communicated changes through NOKIA Prosper and NOKIA Service Builder and followed documentation procedures for each fix.• Implement Diameter protocol in Diameter Handler services for doing Real-time Charging.• Writing Development level Test cases for doing call testing for the telecom services. (Unit Testing)• Developed standard procedures for testing and validating software.• Devised test cases to probe enhancements and expansions of functionality.• Developed new, efficient, and well-tested code for a variety of different software projects.• Identified root causes of errors through in-depth analysis, leading to targeted corrective actions and process improvements.• Actively participated in continuous review activities, contributing to the enhancement of overall quality assurance processes.• Ensured quality assurance compliance objectives were met and exceeded, consistently achieving targets.• Managed timely completion of revision analysis and other reports, supporting informed decision-making.• Devised and implemented effective corrective actions for identified root causes, resulting in reduced errors and improved efficiency.• Collaborated closely with cross-functional technical teams to identify and implement enhancements, as well as efficiently address any operational issues.• Successfully managed projects to expand infrastructure, accommodating growing network demands and supporting the company's strategic goals.

During my stint as Junior Project Manager, I conceptualized and executed project management, set making, OCR generation research, recruitment, team coordination, software testing, documentation, presentation, etc.• Successfully managed strategic planning initiatives as directed by the senior director of Project Management.• Oversaw multiple cross-functional teams, assigning tasks such as research, analysis, design, development, testing, issue resolution, and documentation.• Coordinated with project teams to ensure consistent and timely project deliveries, maintaining alignment with project objectives.• Evaluated project progress and recommended process improvements to enhance efficiency, resulting in streamlined operations and improved productivity.• Managed project budgets, ensuring adherence to financial parameters while meeting client requirements.• Demonstrated exceptional planning, organizational, and customer-focused leadership skills to mitigate risks and ensure project success.• Collaborated with cross-functional teams to facilitate discussions on project development, cost analysis, benefit realization, timeline adjustments, and risk mitigation.• Successfully managed strategic planning initiatives as directed by the senior director of Project Management.