o Being a point of escalation for Incidents, Problems and Change.o Develop and document the individual tasks required to complete project deliveryo Producing knowledge documentation for team members and internal customerso Actively work on capacity and audit management reports for the Windows Environmento Support junior members of the team to enhance their skills and capabilitieso Work with Service Management team to Identify improvements within the environmento Working in-line with ITIL Standardso Managing the teamo Creating reports for Management and cliento Ensuring all SLA are met, and work is being done on timeo Discussing Performance development plans with team members

o Provide day-to-day technical support and administration of the technology infrastructure for Mail and Messaging.o Provide resolution to request/issues which are quick/easy/simple in natureo Escalating the calls to vendor/principal/TSG whenever required.o Analyze reports & recommend changes to process/technology where ever required.o Providing Technical and Process traing to new joinees OJT (On Job Training)o Handle Escalated incidentso Generate weekly team reportso Quality scoring for resolved/handled incidents for team.

o Provide day-to-day technical support and administration of the technology infrastructure for Mail and Messaging.o Distribution Group ID Creationo Email Failure/NDR analysis & problem resolving.o Email ID Association & reconciliationo Mailbox Movement from One to another servero AD/Exchange Contact Creation in the systemo Manages recipient Limits for users/Distribution list/Shared Mailbox/Resource Mailbox.o Creation, deletion & restoration of mailboxes.o Provide resolution to request/issues which are quick/easy/simple in natureo Escalating the calls to vendor/principal/TSG whenever required.o Analyze reports & recommend changes to process/technology where ever required.o Providing Technical and Process traing to new joinees OJT (On Job Training)

Major Job Responsibilities:-o Primary role of providing Support to our customers all around the world for backup’s in Windows multi domain environment.oSupporting Symantec Back-up exec software related issues.oAssisting Enterprise customers working on Windows server 2003, 2008 & SBS 2003 & 2008 with various backup/restore issues while using Backup 11d, 12, 12.5 and 2010 versionsoEnd-to-End investigation, start from machine agent request to server application functionality for critical Database server backup and restore issueoInstallation, Managing and Troubleshoot Storage Devices for Tape Solution (Standalone Tape drive and Robotic Libraries)

Tools/Technologies :-- MS-CMPMT, ADSI Edit, AD-Explorer and ADUCMajor Job Responsibilities:-o Provide day-to-day technical support and administration of the technology infrastructure for Mail and Messaging.o User Email ID Creation, User Email ID disabled in Active Directory.o Distribution Group ID Creation, Provide Cluster access to userso Email Failure/NDR analysis & problem resolving.o Performing Mail/Mail-enable Operations for AD Object for SMTP stampingo Email ID Association & reconciliationo Mailbox Movement from One to another servero AD/Exchange Contact Creation in the systemo Manages recipient Limits for users/Distribution list/Shared Mailbox/Resource Mailbox.o Creation, deletion & restoration of mailboxes.o Installing and maintaining various standard desktop applications such as BB Desktop Manager 4.7 / 5.0, and other customized applications developed in the companyo Resolve user configuration / authentication issueso Provide resolution to request/issues which are quick/easy/simple in natureo Escalating the calls to vendor/principal/TSG whenever required.o Analyze reports & recommend changes to process/technology where ever required.o Providing Technical and Process training to new joiners OJT (On Job Training)

HP Certified Desktop Engineer.Technical Support o Monitoring Tickets and Calls. Helping the tech on resolving issues.o Handling Tickets/Calls as the need arises.o Handling Escalations.o Giving Program specific Training to the team members.Technical and Process Trainer :o Conduct technical and process training for new joining batch of 20 and more.o Conducting Moc Calls and evaluating compentency of the executive.o Conducting/Monitering Prometric tests.o Providing Pre and Post training evaluations for the treainees.o Providing floor support during the nesting phase .o Certifying and clearing new hires for HP Support. Achievements at IBM: - 1) Best Tech 2nd Runners up Quarterly award.2) Best ASG Quarterly award.Trainings Attended at IBM:1) Excel – Basic Excel training.2) Innofluence – Developing an Influencing attitude.3) Fish – Creating a healthy and enjoyable atmosphere at work.

o Provide operational support for day to day tasks including desktop operating system releases upgrades, service pack installations, bug fixes, security updates, and any system change activitieso Serve as the technical service desk to resolve any system issues reported by the end-users