• Developed and deployed a Proof-of-Concept (POC) system for MS Teams integration, utilizing Azure Bots to automate customer interactions and improve service response times.• Spearheaded the deployment of MS Teams hosted solutions for cloud customers, acting as the primary point of contact for seamless UAT and project execution.• Automated deployments reduced manual work by 50% and Optimized infrastructure saving 20% of costs.• Creation and Deletion of VM, resource group, and storage account creation in MS Azure.• Handling Azure AD, user account creation/deletion and providing permission for them.• Deploy and configure the Azure virtual networks, and express route to establish connectivity between on-premises and cloud.• Creating and managing the NSG for virtual machines and Virtual networks for security purposes• Configure the backup for storage and Virtual Machines. Restore the VM using Azure Backup.• Managed Windows-based systems and networks, ensuring optimal performance and security.• Utilized scripting languages PowerShell to automate tasks, improving efficiency.• Virtualization and containerization efforts, including Docker and Azure Container registry implementation, resulting in streamlined deployments.• Utilized Infrastructure as Code (IaaC) tools such as Terraform for provisioning and configuration. • Collaborated with cross-functional teams to integrate CI/CD Deployment, Kubernetes and Practices.• Leveraged GitHub and Azure DevOps for version control and collaboration.

Providing Support to Major US based Healthcare customer based private cloud as Team Lead.• Managing and supporting VMware Infrastructure containing around 7500+ Virtual machines, 900 Esxi, 5vCenter’s operational on 6.7 and 7.• Troubleshooting performance issues on vCenter, host and VM level.• Optimize and accelerated 70% infra resources and their performance through balancing the resource utilization and preventive action, capacity management.• Analyzed, Diagnose and Eliminated the recurring issues.• Drive Problem Management activities for RCA analysis and preventive actions• Planned, Schedule and completed 99% Esxi host level Patch management through change processes.• Tracking and coordinating for UCSM hardware issues with Vendor such as DELL and VCE.• Monitors and maintaining system health of Windows Servers using VROPs.• Perform the VMware DR activity with Site Recovery Manager.• Coordinating with the customer over a Skype meeting for ongoing issues and educate about the changes in virtual infrastructure.• Managing and configuring Microsoft Azure IAAS Cloud Infrastructure, Azure VM’s, Storage account and Virtual Networks.• Spearhead a team of input required members in handling the Escalations calls, assisting the customers with VM Creation/Deletion, resource group creation, storage account creation in Microsoft Azure• Define cloud network architecture using Azure virtual networks, VPN and express route to establish connectivity between on premise and cloud• Creating and Managing the VM for Azure Public Cloud• Capturing the image of Azure Virtual Machin, attaching disk• Migration of VMware VM from on-premises to Azure infra.• Works on tickets on daily basis generated from Service Desk Team for any events or failure.• Attending the WebEx sessions with vendor for major issues.• Managed the team in the absence of the Team Manager, monitored the project work w.r.t the scope, schedule, and deliverables.

• Support to Sabic Chemicals Europe Datacenter environment.• Works and support at 2nd level for windows server and VMware Infrastructure support.• Migrate Physical Servers to Virtual Server using VMware Converter (P2V Converter)• Manually build as well as decommission of virtual servers.• Handling windows server 2008/2012 R2, Active Directory, DNS, and DHCP server.• Deployed and manage the VM’s.• Guest OS template creation and updating on frequently basis.• Modification for VM’s such as Memory, extend the HDD. • Take the snapshot and cloning as per the requirements for testing purpose.• User account creation and management into active directory.• User access & rights management (Add / Remove / Special Permissions)• Works on the tickets raised by the user in BMC Remedy for both physical and virtual servers.• Take care Patch management through on a schedule weekends. • Follow the ITIL framework knowledge for Incident, Problem and Change management.• Maintainthe99%SLA’sfor incidents and problems in day to day activities.• Monitor the infrastructure on the SCOM Console and troubleshoot the same.• Develop and maintain server’s inventory and configuration documentations

• Support to Trizetto Healthcare Datacenter environment located at Denver, US.• Support to Windows server 2008/2012 R2 and Vmware 5.X infrastructure setup• Install the MS SQl database and configuring the user roles and permissions into the same.• Deployment of VM’s from vAPP.• Manually build the server with the installation of healthcare product applications.• Taking snapshots and creation of clone, template.• User account creation into AD.• Troubleshooting at 2nd level for windows server and VMware Infrastructure support.• Maintains 99% SLA‘s for product delivery.• Other work includes case documentation, conducting research on customer incident.

• Windows System Engineer Worked for Tata Tech Datacenter Project, Providing support for Active Directory, VM-Ware 4.X,5.X Windows Servers OS 2003/2008/2012.• Create, delete and modify the user account in Active Directory.• Manage Active Directory environment (Password reset, Administrative rights).• Handling AD network of 3DC & DNS setup including the DHCP• Administration and maintenance of an enterprise-wide infrastructure with 200+ Servers running on involves User Management, Group Management.• Day to day system monitoring, verifying the integrity and availability of all hardware, server resources.• Performing health checks and validate the Windows servers for hardware failures, critical events, disk space issues that are running on the servers on daily basis with the help of ITM agent.• Patch management: Deployed monthly Microsoft security patches on servers using IBM Tivoli Manager. • Snapshots and creation of clone, template.• Migration of Virtual Machines P2V using VMware Converter.• Virtual Machine movement such as Vmotion and Svmotion.• Assigning LUN to VM’s.

• Installation and configuration of client operating system such as windows 7on VM’s and physical desktop.• User access & rights management (Add / Remove / Special Permissions)• Installation, Configure the devices, printer and relative driver • Hands-on experience with office productivity tools like Word, Excel, PowerPoint, Outlook.• Support to 30+ client users.• Experience with remote support tools (Team Viewer).• Installation and updating Antivirus software also detecting and removing viruses.• Maintaining and Monitor hardware asset and software asset Details

• Primary responsibility is to successfully resolve technical issues with customers over the remote connection of a customer computer with appropriate disclaimers and with continued follow up until resolved and ensure proper escalation procedures are followed for unresolved issues.• In this position we are Worked closely with the customer on complex Windows system-level issues.• Identify the issue and categorizing the incident.• Referring the Kb for work ground/ resolution and attempting the resolution.• Raise the ticket for each call.• Ticket re-assignment to L2 if SR is unresolved by L1 (whenever applicable).• Installed and configured various applications Software’s Like MS Office 2007/2010, • Desktop Support up to Software and Networking Problems.• Installed, configured and maintained the regular updates of Antivirus.• Make sure to call back to the customer as per the customer request.