Jayesh Waghmare Email & Phone Number

Mumbai, Maharashtra, India

As a dedicated Sales Consultant and Business Development Executive at Flowsphere, I am passionate about driving growth and fostering transformation through innovative learning solutions. With over 4 years of experience in sales and business development, I have a proven track record of building strong client relationships, identifying new business opportunities, and delivering exceptional results.

Thane, Maharashtra, India

I worked as a Sales Officer for a bank, responsible for promoting and selling multiple products, includingPersonal Loans, Health Insurance, Savings Accounts, and Credit Cards. This role involved both directsales and cross-selling to customers.My duties included selling these bank products to both new customers and existing ones. For newcustomers, I introduced them to the various products and explained their benefits. For existingcustomers, identifying their needs, and recommending additional products that would benefit them, thusfacilitating cross-sales within the bank's product portfolio.

Thane, Maharashtra, India

United States

In ATL Logistics, which is an International logistic center, my role was...Working as a dispatcher for a company with a top customer base including Amazon, Tesla, J.P. Morgan,Coyote, and many others. My primary responsibility was to ensure the timely delivery of loads from pickup todrop-off locations. This involved connecting with various contacts across the USA and ensuring theoverall dispatching process went smoothly.Constant communication with the direct client, solving their queries, and updating them on the status oftheir loads were the key aspects. I achieved this by tracking trailers and maintaining communicationthroughout, providing constant of their shipments.1. Proficient in customer service, handling daily communication with customers and vendors via email and calls.2. Investigate and resolve customer or vendor complaints, maintaining strong relationships.3. Negotiate and arrange transportation of goods with shipping or freight companies.4. Advise vendors on transportation and payment methods via email and calls.5. Adhere to company policies and procedures to provide excellent customer support.6. Develop team communications and information for meetings, resulting in increased customer satisfaction through issue resolution.7. Well trained on the tools like ITS & PCS for logistics business.

Navi Mumbai, Maharashtra, India

I worked as a Technical Analyst for Comcast, which is operating under the brand name Xfinity. Inthis role, my primary responsibility was to address customer concerns regarding their Xfinity services,covering internet connectivity and home security assistance.The main objective of my role was to resolve customer issues over the phone, thereby eliminating theneed for a technical visit booked by the customer. By providing the appropriate guidance andtroubleshooting steps during the call, the aim was to prevent unnecessary technician visits.1. Managed customer and business user relationships through networking and exceptional service.2. Provided technical resources to support customers, contributing to sales success.3. Improved customer return rates through consistent delivery of excellent customer service.4. Proficient in troubleshooting technical issues through email communication.5. Guided teams in product merchandising and inventory management.6. Stayed up to date on process updates through regular research.

India

My role involved working as a customer service representative at United Healthcare Process, in Wipro, Iwas assisting all doctors and nurses with processing our customers' health insurance claims for theirmedical expenses.1. Consistently provided excellent customer service resulting in high client satisfaction and retention rates.2. Proficient in responding to customer emails promptly and effectively resolving issues.3. Contributed to increasing customer return rates through the delivery of exceptional customer service.4. Adhered to company policies and procedures while performing job duties.5. Developed and implemented a new team onboarding program, reducing training time.6. Worked as a floor supporter for newly trained batches & helped the team to score well in their training period.7. Interacted with teams in multiple languages and provided clarification.