Jayesh Thakur Email & Phone Number

Mumbai, Mh, In

Mumbai, Maharashtra, India

• Owned and managed budgeting, forecasting, and tracking for the FIRST Millennia credit card portfolio, delivering accurate PowerPoint and Excel business reports across daily, monthly, quarterly, and yearly cycles. • Conducted in-depth acquisition analytics for the FIRST Millennia credit card, leveraging sourcing channels and offer data to inform strategic decisions. Spearheaded the acquisition of the FIRST Digital UPI Credit Card, add-on and image card expanding millennial customer base by… Show more • Owned and managed budgeting, forecasting, and tracking for the FIRST Millennia credit card portfolio, delivering accurate PowerPoint and Excel business reports across daily, monthly, quarterly, and yearly cycles. • Conducted in-depth acquisition analytics for the FIRST Millennia credit card, leveraging sourcing channels and offer data to inform strategic decisions. Spearheaded the acquisition of the FIRST Digital UPI Credit Card, add-on and image card expanding millennial customer base by 33% of NCA. • Orchestrated end-to-end execution of marketing campaigns, including communication creation, fulfillment, and analysis. Developed data-driven campaigns aligned with topical themes and cohort-based tactics to drive acquisition• Focused on leveraging CC Authorization, OVL, CLI, and Upgrades to drive revenue growth. • As the millennial segment's service SPOC, resolved critical escalations (RBI, MD, regulatory, social media) with a 89% first-contact resolution rate exceeding customer satisfaction expectations. • Developed empowerment grid & educational series to reduce escalations and support a customer-centric approach.• Received the ACE award in the Customer Delight category for consistently prioritizing customer FIRST Approach in Credit Card Department.• Managed inventory, including card plastics and welcome kits, created marketing collaterals (welcome kits, mailers, website changes, blogs), and designed marketing creatives (new welcome kits, mailers, add-on and image card kits, product information pages) to enhance the visibility of the FIRST Millennia segment across the customer segment. • Compiled an employee process note and FAQ document, providing a one-stop solution for all employee queries. Identified and resolved gaps in the employee offer base, leading to a decrease in drop-offs and an increase in acquisitions. • Streamlined the manual offer creation process to enhance the employee experience. Show less

Mumbai, Maharashtra, India

o Studied different Online Reputation Management (ORM) tools and recommended the best suitable ORM tool for the company o Executed a sentiment analysis for the brand and Developed SEO and SMM Strategies using the sameo Suggested strategies for in-store experience improvement as a part of Offline Reputation Management

India

o Worked on the Sales management & Promotion, lead generation, Market research and expansion.o Generated 63K+ INR as a total revenue for the Unschool in the span of 3 months.o Promoted to Unschool Community Leader for the excellent performance in the sales management.o Lead and trained 8 teams in total for the sales management and revenue generation.o Awarded with a letter of recommendation and The Best of the Best Intern award for the month of May-21 out of 3K+ Interns across… Show more o Worked on the Sales management & Promotion, lead generation, Market research and expansion.o Generated 63K+ INR as a total revenue for the Unschool in the span of 3 months.o Promoted to Unschool Community Leader for the excellent performance in the sales management.o Lead and trained 8 teams in total for the sales management and revenue generation.o Awarded with a letter of recommendation and The Best of the Best Intern award for the month of May-21 out of 3K+ Interns across Pan India for the outstanding performance in the internship. Show less

India

Project • Study Of Sales and Marketing Strategies/Techniques applied by Outlook Group, Competitive Analysis, gap Identification and recommendationsResponsibilities • Studied Product, Product mix, opportunities and challenges associated with the outlook magazines & Generated 25K+ INR as total revenue in the span of 2 months.• Analyzed outlook with its competitors & assessed the gaps, reasons and strategies implemented by all of them to maintain customer life… Show more Project • Study Of Sales and Marketing Strategies/Techniques applied by Outlook Group, Competitive Analysis, gap Identification and recommendationsResponsibilities • Studied Product, Product mix, opportunities and challenges associated with the outlook magazines & Generated 25K+ INR as total revenue in the span of 2 months.• Analyzed outlook with its competitors & assessed the gaps, reasons and strategies implemented by all of them to maintain customer life cycle.• Identified Digital marketing campaigns as well as strategies applied by Outlook and its competitors.• Examined Product and Brand management strategies applied by outlook and its competitors and gave recommendations for the same • Formulated the advertisement strategies for the new outlook magazine outlook spurge.Achievements • Secured Certificate of Excellence for the outstanding performance in the internship.• Earned a place in the Outlook Internship leadership board for becoming one of the top performers in the revenue generation Show less

Palghar Area, India

o Analyzed the practical problems faced in the construction of RCC Buildingo Ensured the quality and technical accuracy of the construction work of 4 storey RCC Buildingo Supervised the finishing work like council plumbing, electrical fitting work, tiling work, application of POP, installation of granite, marble and flooring work, construction of RCC work of Underground & Overhead water tanko Checked whether the work is being done as per the norms of the municipal corporation and… Show more o Analyzed the practical problems faced in the construction of RCC Buildingo Ensured the quality and technical accuracy of the construction work of 4 storey RCC Buildingo Supervised the finishing work like council plumbing, electrical fitting work, tiling work, application of POP, installation of granite, marble and flooring work, construction of RCC work of Underground & Overhead water tanko Checked whether the work is being done as per the norms of the municipal corporation and PWD department Show less

Mumbai Area, India

o Studied Various Activities Of underwater construction of superstructure of value more than Rs. 1100 Croreso Supervised the construction Of South Fit out Birth, Dock floor and pumping stationo Analyzed the various stages of construction Project in detail by Visiting Design, Planning, Safety, QSS and contrasts Departments for the construction of Dry Dock

Mms ( Mba ), Marketing, First Class With Distinction

Bachelor Of Technology - Btech, Civil Engineering, First Class With Distinction

● Elected as Member of Hostel Mess Committee out of 200+ students in S.P.C.E. Hostel ( 2017-18) ● Elected as Event Organizer out of 300+.

Hsc, Science And Electronics, First Class With Distinction

Ssc, First Class With Distinction