Roles and Responsibilities:• Providing users and clients with technical support comprises assisting them with Linux-related concerns, resolving issues, and providing timely responses.• Implement patch deployment activities, taking into consideration the business impact and minimizing disruption to operations. A smooth deployment process requires coordination with relevant stakeholders. Issues with containerized apps were diagnosed and rectified. Docker logs and debugging tools were used to effectively troubleshoot issues.• Routinely checked and updated Docker installations to ensure they were running the most recent versions and security fixes. System resources were monitored to ensure that they performed optimally.• Docker image versions are managed to monitor changes and releases. Versioning procedures were implemented to ensure backward compatibility.• Keeping an eye on the VMS's performance, proactively spotting problems, making the most of system resources, and carrying out preventative maintenance procedures.• Monitoring the state of the camera, network bandwidth, and storage capacity, among other system health metrics.• Responding to and resolving VMS-related support events, examining system logs, identifying the underlying reasons, and putting corrective measures in place to reduce downtime and guarantee optimum system performance.• Preserving accurate records of system setups, processes, and troubleshooting techniques. Sharing information and giving users and team members the necessary training. Investigating and fixing Linux system issues involving software, hardware, and networks to ensure minimal downtime and optimum system performance.

Roles and Responsibilities:• Assist with the installation, configuration, and upgrading of hardware, software, and network components. Ensure that systems and applications are properly configured and functional.• Working with other IT teams, such as network administrators, system administrators, and application support teams, to resolve complex issues or escalate them if needed.• Establish and implement security rules and procedures. Participate in security audits to guarantee compliance with industry standards.• Management of user accounts, access rights, and permissions for various systems, programs, and resources.• Based on organizational requirements, create, change, and disable user accounts in Active Directory. When controlling user access, ensure that you are following security policies.• Create and maintain technical documentation for systems, Active Directory configurations, Trend Micro Encryption configurations, processes, and troubleshooting methods. Contribute to knowledge-based articles to facilitate issue resolution.• Monitoring support issues in a ticketing system involves documenting, rating, and tracking them. Quick issue resolution and service-level agreement (SLA) fulfillment.• Use Trend Micro encryption solutions to protect critical data throughout the organization. Work on installing and configuring encryption agents for endpoints and servers.• Troubleshoot difficulties with Trend Micro Encryption, such as decryption failures and access challenges. Provide employee support and, if required, coordinate with Trend Micro support.• Manage Engine Remote Desktop Tools have been implemented successfully and deployed across the organization. Configure remote access settings and permissions based on user roles and needs.• Provided technical help to an employee who utilized Manage Engine Remote Desktop Tools in the organization. Troubleshooted and addressed connection and performance issues for remote users across the organization.