Dynamic and results-oriented IT professional with over 16 years of experience in IT Service Management (ITSM) and the ITIL framework. Demonstrated expertise in managing complex IT infrastructures, leading cross-functional teams, and implementing strategic initiatives. Highly skilled in project management, vendor management, and continuous service improvement. Committed to adopting new learning challenges and transforming them into actionable results.

As Director of All Win Community Services, I am dedicated to creating and implementing sustainable solutions within the NDIS sector, focused on enhancing the lives of individuals in our communities. My role encompasses foundational responsibilities, including the coordination and recruitment of a skilled team committed to providing quality care and support services.By leveraging strategic planning and operational expertise, I aim to drive impactful outcomes for clients and their families, ensuring that All Win Community Services is a trusted, competitive presence within the Australian NDIS landscape. Passionate about building strong relationships and fostering inclusivity, I am focused on establishing a standard of excellence for our services in both the short and long term.

• Completed programming assignments to enhance automated data/voice applications • Software within mainframe, network and client/server environments. • Improved functioning of databases, • Communication systems, • Storage area networks and server configurations.• Assessed customer credit risk and established credit limits by analyzing financial information.• Supervising to ensure resource alignment for infrastructure needs and to meet the defined service level operations (SLO) and recovery time objectives (RTO) at the units.