Ticketing Assistant
Current- Integral in all aspects of Ticketing operations, serving as the first point of contact for supporters and performing critical back-office tasks.- Deliver exceptional customer service, whether face-to-face, over the phone, or via email, for supporters seeking season or single match tickets.- Handle high volumes of inquiries regarding seating, pricing, stadium policies, and event details promptly, referring to relevant departments or Ticketing Coordinators as needed.- Maintain strict adherence to Ticketing procedures in all correspondence.- Resolve customer complaints in line with Ticket Office procedures, escalating to Ticketing Coordinators when necessary.- Provide customers with accurate ticketing and service information.- Possess in-depth knowledge of services and products to ensure exceptional customer service and identify opportunities for product upselling.- Operate within the Matchday Ticket Office, handling face-to-face ticket sales, reconciling daily cash, and opening/closing the Ticket Office as required.- Assist in the preparation and dispatch of tickets.
