Jayesh Dalal Email & Phone Number

Vadodara, Gujarat, India

Led a centralized team in city branch to assist customers during two critical events of Indian currency demonization (2016) and lockdowns during covid crisis (2020). Trained bank personnel on how to educate and maintain customer relations and satisfaction during this life-changing events.Worked in the loan deparments and promoted different types of loans like student loans, home loans to customers.Educated low-income customers about career options for their children and different convenient bank student loan options to help fulfil their goals.Oversaw other departments like foreign exchange, Cash accounts and ATM department and provided expert assistance wherever and whenever required.

Vadodara, Gujarat, India

Introduced ATM services to customers and trained bank personnel for first line maintenance of ATMs.Worked directly with customers to resolve ATM card issuance issues.Perform daily reconcilements for over 20 ATM cash vaults for 10 branches maintained by State bank of India.Responsible for reviewing ATM/debit accounts for any fraud related activity like counterfeit notes and trained personnel to look out for same to help ensure customer accounts safety.

Vadodara, Gujarat, India

Worked in foreign exchange banking to handle accounts for international customers. Interacted with customers to know their needs and help introduce incentives to attract new customers to open foriegn exchange accounts. Managed demand and supply of foreign exchange with the market changes and assisted clients with advisory support related to investment.Adjusted technical operations and monetary transactions as per convenience of the customers and fulfilled the procedural formalities.During my tenure in this department, amount of foreign exhange accounts grew by around 40% year on year with excellent customer satisfaction reviews.

Vadodara, Gujarat, India

Handled clearing of individual investors and institutional customers accounts.Performed manual and automatic bank reconciliations with bank books, statements, and paid tapes to balance accounts to the ledger while coordinating with multiple banks in city and state.Trained interns and recent graduates in banking customer services

Vadodara, Gujarat, India

Maintained cash deparment and ensured correct balances it at the end of each swift.Prepared detailed reports on customer activity, identifying trends and providing recommendations for future business ideas.

Vadodara, Gujarat, India

Worked in city adminstrative headquarters to assist customers with banking needs such as deposits, withdrawals, and loan payments.Helped with customer queries about account balances, interest rates, and other banking topics.