Jayeshkumar Bhatti Email & Phone Number

Hyderabad, Telangana, India

As a Principal Support Specialist at insightsoftware, I take pride in providing exceptional L2 and L3 customer support for our flagship software product, Angles for SAP. With my expertise and dedication, I ensure that our customers receive the highest level of technical assistance and issue resolution.One of my key responsibilities is leading and planning resource shifts within the support team. I effectively allocate resources based on the team's skills and availability, ensuring that customer requests are promptly addressed and resolved. This strategic approach enables us to deliver timely solutions and maintain customer satisfaction.In addition, I serve as a technical knowledge trainer for the support team. I actively contribute to the development and enhancement of the team's technical expertise by conducting training sessions and sharing best practices. By empowering my colleagues with the necessary skills, I enable them to deliver outstanding support to our customers.Furthermore, I play a pivotal role in the triage process, where I escalate complex product issues and enhancement requests. Through meticulous analysis and collaboration with cross-functional teams, I ensure that critical matters are prioritized appropriately, facilitating prompt resolution and continuous improvement of our software product.My role as a Principal Support Specialist demands a strong combination of technical knowledge, problem-solving abilities, and effective communication skills. By leveraging these competencies, I strive to provide an exceptional support experience to our valued customers, exceeding their expectations at every interaction.Skills:- Ticketing Systems- SAP Experience- Microsoft Azure- AWS- Customer Service- Analytical Skills- ITIL Certified- Powershell- Microsoft SQL Server- VMware vSphere- Team Mentoring- Team Leadership- Technical Support- System Administration- VPN- Windows Server- Application Support- ITIL Process- Customer Support

Surat, Gujarat, India

As a Senior Technical Consultant, I am responsible for Angles for SAP Product Support. I provide technical knowledge/support whenever required to the team and train new technical support colleagues in India.

Vapi, Gujarat, India

IT Operations SAP Basis Coordinator. Hypervisor Management – VMWare ESXi 6.7, Microsoft Hyper-VPeople and resource management.Business continuity planning and Security Policy implementation.Design, Planning & Execution of Networking (LAN & WAN) and Monitoring – Wireless LAN, VPN, Networks Last Mile, Wireless – Design and Manage.

Gujarat, India

Worked as Regional Customer Support Specialist at Gujarat and handled Regional Support Operations for the entire peripheral products sold by WeP. This was primarily a channel management job consisting of escalation handling, ensuring customer satisfaction and monitoring the performance of the channel partners.

Vapi, Gujarat

Handling and supervising MPLS “WELSPUN” WAN Link between location Plant to Data Centre hub location and escalating connectivity failure to vendor and team coordination for restoring connectivity.Ensuring Cisco Router & Cisco, HP Switches configurations.Troubleshooting local network & Wi-Fi issues.Addressing IT Infrastructure related issues for the “WELSPUN” at the zone.Day to day end-users support management.Vendor Management of CCTV, Network Support, Audio & Video devices, Printer Support, etc.Delivery excellence and delivery towards enhanced efficiency, effectiveness and continual incremental improvement by improving on resource utilization.Customer satisfaction that exceeds expectations & SLA's.

Vapi, Gujarat

o I was handling location IT Operations & Infrastructure Support.o To manage 100% SLA achievement continues to coordinate with Vendors.o Manage local procurements.o All AMC tracking & maintenance.o Monitor & Track all IT Infrastructure requirements at the zone.o Asset Management, Documentation, Report Maintenance & Preparation.

Vapi, Gujarat

o At Present, I am handling location IT Operations & Infrastructure Support.o To manage 100% SLA achievement continues to coordinate with Vendors.o Manage local procurements.o All AMC tracking & maintenance.o Monitor & Track all IT Infrastructure requirements at the zone.o Asset Management, Documentation, Report Maintenance & Preparation.

Vapi, Gujarat

 Managed operations pertaining to Cisco/Nortel IPT configuration, local procurements and desktop/ laptop administration (More than 500 Numbers of Desktop & 60 Laptop’s)

Bachelor Of Arts (B.A.), English Language And Literature, General

Hsc, Art/Art Studies, General