Jayeshkumar (Jk) Nair Email & Phone Number

Calgary, AB, CA

Calgary, Alberta, Canada

• Led strategic initiatives across 50+ AB, SK, and BC franchise locations, driving consistent growth and operational excellence to grow a small sized firm
• Developed and implemented long-term business strategies resulting in revenue increase
• Cultivated high-performing teams, fostering collaboration and a results-driven culture
• Streamlined operational processes, reducing costs through supply chain optimization, vendor negotiations, and tech integration
• Improved franchisee satisfaction and support systems by implementing efficient operational protocols and training programs
• Oversaw the opening of new locations, contributing to company-wide expansion and market penetration in Western Canada

Toronto, Ontario, Canada

• Contracted by TCS:
• Led the delivery of PwC’s Tax Product SaaS line, managing an $10M+ portfolio and a 70-member global team across the US, Canada, Mexico, Uruguay, and India
• Managed complex projects within strict deadlines, developing project plans while aligning with senior leadership, including PwC Partners and TCS Senior Directors
• Optimized resource allocation, budget management, and vendor relationships, applying Agile principles to prioritize tasks and mitigate bottlenecks to meet project goals efficiently
• Contributed to 30% revenue growth for TCS by successfully delivering key programs and ensuring client satisfaction
• Implemented quality assurance plans, using data analysis to track performance and foster continuous improvement

Tampa/St. Petersburg, Florida Area

• (Contracted by TCS)
• Managed the support and maintenance of a critical Data Analytics product utilized across the PwC firm, ensuring high availability and optimal performance
• Led the AI product support team, overseeing the deployment and maintenance of AI solutions currently used across the PwC firm, enhancing data analytics capabilities, and incorporating machine learning (ML) components
• Provided critical input in go-to-market (GTM) strategies for AI products, working in Agile sprint cycles to iterate and align with client needs and evolving market demands
• Developed and implemented data management strategies to improve data accuracy, integrity, and accessibility, enabling more informed decision-making across the organization through agile and collaborative.
• Collaborated with cross-functional teams using Scrum to identify business needs and translate them into technical requirements, enhancing product functionality and user experience

Bengaluru Area, India

• Client: PwC
• Led automation and process improvement initiatives using Lean, Six Sigma, SPS, and PDCA methodologies, driving significant operational efficiency gains and cost reductions for PwC's Data Center operations
• Developed the Continual Service Improvement (CSI) framework based on ITIL principles, enabling ongoing performance enhancement and service delivery optimization
• Certified Green Belt in Lean Six Sigma, mentoring over 40+ process improvement projects and training 200+ associates in Lean, Six Sigma, and process improvement techniques
• Utilized data analytical tools such as Minitab and Excel Analytics to perform in-depth data analysis, identify improvement opportunities, and create actionable project plans
• Applied project management skills to oversee process improvement initiatives, from ideation to execution, ensuring alignment with strategic goals

Bangalore India

• Client: PwC
• Provided 24/7 monitoring and support for PwC US servers, ensuring optimal system performance and rapid issue resolution
• Configured and managed alerts using various monitoring tools, including IPmonitor, SCOM, BMC Patrol, Sun MC, and HP SIM, to proactively identify and address potential system issues
• Developed and implemented Standard Operating Procedures (SOPs) for the Monitoring and Response Team, outlining detailed alarm-handling processes to effectively manage incidents and outages
• Collaborated with cross-functional teams to ensure seamless communication and swift resolution during critical incidents, minimizing downtime and ensuring business continuity

Project Management

-Learned Project Management (in line with PMP) -Second rank in Class comprising of leaders from Air Force, executives from Aviation, IT.

Bachelor Of Engineering (B.E.), Computer Science

Activities and Societies: -Lead of Debate team - Won multiple debate competitions including IIT. - Won 2nd prize in UN debate - Organized.