Jayesh Patel Email & Phone Number

New York, New York, Us

Manage Purchasing Card, Virtual Card Accounts (VCA), and B2B Analytics products for North America Commercial Cards across Visa and Mastercard. Partner with Sales and Client management organizations to drive product penetration, incremental spend on the products through supplier enablement efforts, and launch new features.

New York, New York, Us

Implemented new strategic initiatives in enhancing the value propositions, particularly for the Citi Priority checking/banking & wealth management package. Manage the launch of additional features for new Citi banking construct Simplified Banking (Family Linking, Relationship Tiers, Relationship re-tiering)d, benefits, and functionality for the segments, leveraging customer insights. Partnered with marketing, digital, and branch team to communicate the value proposition and drive new customer acquisition, relationship deepening, and retention.

New York, New York, Us

• Competitive Intelligence – Provide market and competitive intelligence on key US Consumer retail bank and credit card competitors to influence decision making; synthesize earnings, marketing, and other industry data to provide insight into competitor performance• Performance Management – Manage the scorecard process for Global Cards and performance management reporting to ensure visibility into the delivery of Global Cards goals• Executive Support / Internal Strategy – Develop presentations for senior leadership (e.g.,BOD, CEO, Global Consumer Head) relating to strategic plans, business unit reviews, mid-year reviews, etc.• Strategic Initiatives – Support the US Cards organization on various product-related initiatives (e.g., understanding proprietary product management performance, lending strategy, etc.)

New York, New York, Us

Managed P&L of $1.5B portfolio of personal loan, line of credit, and overdraft protection products.• Grew balances by 17% YOY and revenue by 11% overall; phone channel acquisition increased by >50% in 2015• Managed omni-channel experience (branch, web, and phone)• Collaborated with Technology on implementation of processes / functionality across channels to support lending products

New York, Ny, Us

Developed product roadmap and go-to-market approach to maximize usage of features by Cardmembers. Won Chairman's Award for Innovation for mobile app• Drove increase of 172% in points redeemed for Use Points For Your Charges through development of a new digital customer experience, increasing charges available for use through the program, making it accessible through the mobile American Express App, and new pricing strategy. Collaborated with Marketing to develop new campaign approaches to drive engagement• Developed user stories with acceptance criteria and managing the product backlog (grooming and prioritization), working daily with the product scrum teams to clarify requirements, balance business needs with capabilities, and always maintaining a hyper focus on the consumer UX to ultimately drive redemptions through increased digital engagement and mobile app

New York, Ny, Us

Increased fee-based revenue through launch of new products within the Merchant Services Americas (MSA) channel and developed growth strategies for the organization• Conducted analysis of value proposition, economics, and customer targeting of new products. Provided go/no-go recommendations to President of MSA • Worked on developing a new business in the rewards space for AXP. Built AXP and merchant economic models to quantify the value of the business concept to AXP and potential partners in the target market. Developed merchant-facing materials to sell in the concept to potential partners• Assessed PayPal economics for CEO and AXP Board• Worked on Long Range Plans and Business Unit Reviews

New York, Ny, Us

Led initiatives to drive NPS and customer experiences across the International Insurance Services business. Reduced voluntary attrition by 13% by providing program management support to 20+ international markets across EMEA, JAPA, and LACC in developing and implementing loyalty and customer experience strategies. Drove a reengineering benefit of $1.1MM in 2008• Built the infrastructure to measure the voice of the customer by launching 3 customer satisfaction surveys globally• Implemented a ‘Voice of the Customer’ process to identify and resolve the most prominent customer issues across the 11 largest countries across International Insurance Service. Provide program management support ensure that top customer issues were resolved• Launched a Net Promoter Score (NPS) survey across 16 countries and worked with cross-functional partners to analyze data to identify key NPS drivers

New York, Ny, Us

Developed and implemented customer relationship management strategies for the UK consumer card business• Managed end-to-end process from concept development, agency and printer relationships, data management, and campaign tracking across direct mail, digital, and inbound channel• Led UK efforts to increase usage of paperless statements and online account management tools thru multiple channels; Achieved $2MM re-engineering target and increased email penetration from 51% to 59%• Managed communications plans for multiple channels, ensuring the organization has up-to-date view on all scheduled activities across the UK consumer organization

New York, Ny, Us

Developed and executed loyalty & retention, and cross-sell marketing strategies for a $13B in charge volume portfolio of small/mid-market corporate card clients (B2B). • Drove 76% increase in revenue and incremental charge volume (CV) of $326MM in 2004 in the inbound sales channel• Built cross-sell capability within the card activation IVR process.

New York, Ny, Us

Increase effectiveness of corporate payment solutions sales organization through creation of market strategies, competitive approaches, go to market plans, analysis, and reporting.• Received a Star Performer award for a project on determining optimal size of the sales force

Worldwide, Oo

Structured analyses, developed recommendations for financial services clients, conducted client interviews, provided guidance to and managed junior resources, and contributed to engagement management and business development.

Mba, Finance

Msc, Politics Of The World Economy

Ba, Economics