Software Development Consultant
CurrentImproved Customer Satisfaction: Enhanced customer satisfaction by resolving major % of technical issues on the first level and on time MSR/HSM deliveries.Technical Issue Resolution and Root Cause Analysis: Successfully diagnosed and resolved over complex technical issues related to automotive software.Urgent Support: Delivered exceptional support and MSR deliveries during critical high prio issues, often working outside regular hours to ensure minimal impact on customers.Cross-Functional Collaboration: Worked closely with TEG, DevTeam teams to provide technical insights and support.Continuous Learning and Knowledge Sharing: Continuously updated technical skills and knowledge by attending in-house webinars, workshops,and training programs, ensuring the ability to support the latest automotive technologies. Also gave presentations to the team on the learnings from customer issues.Performance Metrics: Consistently met performance metrics, including response time, resolution time, and customer satisfaction scores.Escalation Management: Effectively managed escalations, ensuring that critical issues were resolved promptly and to the customer’s satisfaction.Customer Relationship Management: Built and maintained strong relationships with key clients, serving as the primary technical contact.