An expert innovative professional with extensive experience in global pre & post sales and techno functional support. Diplomatic and supportive leader with proven record of building highly responsive, customer focused, revenue producing, cost efficient and high-performing technical support team to exceed both personal and organizational objective.Results driven technology leader with 18+ years of experience in the areas of Strategy Planning & Management, IT Services Delivery, People Management and IT Operations Management.Expertise in Commodities Trading, Capital Market (Equity & Derivatives), Fixed Income, FX (Forex) Derivatives, Energy Markets Solutions. (With knowledge in FIX, Automated Trading, Online Trading, etc.)Skilled change management professional & problem solver with a passion for technology; skilled in grasping the big picture, conceptualizing, developing, implementing solutions & partnering closely with business leaders.Excellent team building and people management skills.Distinction of successful completions of several projects with proven track record of planning, strategizing and implementing leading edge delivery models.Excellent interpersonal, communication and organizational skills with proven abilities in Quality, Change Management and Customer Relationship Management.