Jayesh Shah Email & Phone Number

Melbourne, Vic, Au

Melbourne, Vic, Au

Melbourne, Victoria, Australia

• Lead the Business portfolio across 300+ Telstra branded stores nationwide.• Build business plans, develop initiatives to help achieve annual sales and service targets across core product categories, value-add offerings, and Business Applications and Services.• Identify business capacity and capability gaps, working within budget to enhance profitability and customer experience.• Work with senior leadership team on strategies to improve business system, process and efficiency… Show more • Lead the Business portfolio across 300+ Telstra branded stores nationwide.• Build business plans, develop initiatives to help achieve annual sales and service targets across core product categories, value-add offerings, and Business Applications and Services.• Identify business capacity and capability gaps, working within budget to enhance profitability and customer experience.• Work with senior leadership team on strategies to improve business system, process and efficiency. • Drive implementation of strategies to boost business growth, building relationships with cross-channel and segment stakeholders.• Conduct competitor research and analysis to align processes, frameworks, governance, and controls with best practices.• Analyse reports to develop and execute short and long-term sales strategies, to drive continuous improvement, enhance customer experience, and meet business targets.• Establish Business Hubs program to support frontline staff in managing customer needs. Show less

Melbourne, Australia

• Managed jointly owned stores in collaboration with licensees, aligning business sales and customer experience metrics.• Regular coaching, training and mentoring staff to close any capability gap. Develop succession plan and improve staff satisfaction• Developed and delivered business plan initiatives to meet and exceed targets for each half of the financial year.• Monitored growth, sales, expenses, inventory, and overall results, identified performance gaps, and reported on store… Show more • Managed jointly owned stores in collaboration with licensees, aligning business sales and customer experience metrics.• Regular coaching, training and mentoring staff to close any capability gap. Develop succession plan and improve staff satisfaction• Developed and delivered business plan initiatives to meet and exceed targets for each half of the financial year.• Monitored growth, sales, expenses, inventory, and overall results, identified performance gaps, and reported on store performance according to the established reporting cadence.• Collaborated with licensees/franchisees on store location, fit-out, lease negotiations, and related activities.• Managed profitability and contributions against budget at store and area levels, identifying and addressing gaps.• Monitored and analysed compliance with central operating standards and processes, conducted regular audits, and managed performance to drive consistency and enhance operational excellence.• Managed complex conduct-related investigations, including bullying, harassment, whistle-blower, and workers compensation.• Acted as a point of escalation for complex customer issues and supported the resolution of CEO-referred customer complaints. Show less

Melbourne, Australia

• Planned, analysed, and negotiated sales targets. Identified Sales and Advocacy improvement. opportunities.• Built channel capability and performed sales variation management to grow bottom quartile performance.• Collborated with Product team, IT, Go to Market (GTM) and Marketing teams to build concepts and developed new products that suit market condition and customer requirements.• Achieved retention, growth and acquisition targets for campaigns and tracked their… Show more • Planned, analysed, and negotiated sales targets. Identified Sales and Advocacy improvement. opportunities.• Built channel capability and performed sales variation management to grow bottom quartile performance.• Collborated with Product team, IT, Go to Market (GTM) and Marketing teams to build concepts and developed new products that suit market condition and customer requirements.• Achieved retention, growth and acquisition targets for campaigns and tracked their performance.• Planned, built, launched, drove sales incentive program to boost sales strike rate.• Developed quarterly plans for the channel and analysed gaps that gave roadmap to State GMs, Business Managers and Store leaders to work on. • Developed and maintained policies and processes that helped smoothen product transitions that provided timeline to everyone in the channel execution team and their stake holders.• Engaged and assisted State GMs, Business Managers, and Sales Development Leads to close sales and advocacy gaps. Show less

Melbourne, Australia

• Took end-to-end accountability of “Channel Ready” and “Channel Execution” plan. • Engaged stakeholders to ensure all elements from IT to customer communication is fit for purpose prior to launch.• Tracked initiatives end to end, provided PIR and shared learning/s.

Melbourne, Australia

Responsible for Fixed portfolio and delivery of total Fixed product sales and customer experience measures. Key Accountabilities:• Drove timely execution of sales development campaigns within budget, through effective liaison with internal and external stakeholders.• Delivered regular reporting and analysis to stakeholders, highlighting sales performance against target and provided insights on opportunities to grow.• Lead development and implementation of annual business plans… Show more Responsible for Fixed portfolio and delivery of total Fixed product sales and customer experience measures. Key Accountabilities:• Drove timely execution of sales development campaigns within budget, through effective liaison with internal and external stakeholders.• Delivered regular reporting and analysis to stakeholders, highlighting sales performance against target and provided insights on opportunities to grow.• Lead development and implementation of annual business plans to achieve sales and customer experience targets. Ensured all actions are owned by relevant stakeholders and completed on time.Achievements:• Top Leadership Award• Achieved the over 50% increase in sales units in the last quarter of financial year 10-11. Show less

Melbourne, Australia

Melbourne, Australia

Melbourne, Australia

Hyderabad Area, India