Jayesh Shenoy Email & Phone Number

Auckland, New Zealand

• Successfully orchestrated the implementation of school routes in diverse rural communities, demonstrating strategic leadership in managing multifaceted operations, regulatory compliance, and stakeholder engagement.• Led the end-to-end resourcing and logistical planning of school routes, ensuring optimal allocation of resources, effective route planning, and timely deployment of transportation services.• Established clear and open communication channels with the Ministry of Education, schools, and parents, fostering collaborative partnerships to address concerns, share updates, and maintain transparency.• Conducted comprehensive risk assessments to prepare for potential crises, developing robust crisis management plans that safeguarded student well-being and maintained service continuity.• Navigated intricate regulatory landscapes by ensuring adherence to local transportation regulations, safety standards, and compliance requirements, mitigating potential risks through rigorous protocols.• Played a pivotal role in fostering a culture of safety, accountability, and continuous improvement, driving the successful integration of school routes within rural communities.• Resolved conflicts and challenges that arose during route implementation, utilizing strong interpersonal skills to navigate sensitive situations and ensure smooth operations.

Auckland, New Zealand

• Spearheaded the setup and management of the new Silverdale depot, overseeing recruitment, training, route testing, and timetabling, resulting in efficient and safe service delivery.• Spearheaded stakeholder engagement initiatives, fostering productive relationships with AT and other key partners, resulting in optimized urban services.• Achieved exceptional PTOM Key Performance Indicators (KPIs) and consistently qualified for Auckland Transport incentives since the establishment of the Silverdale depot.• Managed operational costs within budget constraints while navigating the challenges posed by the COVID-19 pandemic.• Swiftly implemented operational changes in response to AT directives during the pandemic, maintaining high health and safety standards throughout.

Auckland, New Zealand

• Integral role within the team establishing the new South Auckland depot, leading to successful integration and operations.• Played a pivotal role in successfully implementing the PTOM as a pilot project for Auckland Transport, ensuring smooth and punctual operations.• Contributed to enhanced overall performance, maintaining service standards and operational excellence through transformation.• Collaborated closely with cross-functional teams including RGM Operations Manager, Engineering, HR, and Administration to deliver top-tier service.• Captured and analyzed service failures to drive improvements and maintain high standards of service delivery.• Swift resolution of customer complaints during transition, upholding service quality and commitments.• Prioritized environmental health and safety, achieving a balance between rapid setup and safety protocols.

Auckland, New Zealand

Operations management: Troubleshoot operational issues as they arise and escalate serious issues; Provide information on daily and weekly basis for the business unit reports; Work with wider NZ Bus team to improve operational performance in Customer Service, Punctuality & Reliability, and promote Health & SafetyPeople management: Managing a team of 54 drivers, work closely to develop strong relationships; Provide coaching and mentorship to operators and promote a customer-focused approach in the businessPerformance Management: Manage necessary Customer Service feedback cases and Mystery Shopper audit reports, respond to it with personal contact and formal letters; Healthy and Safety: Maintain all OSH/HSE requirements as specified in the Health & Safety Plan; Lead investigations into serious Motor Vehicle Accident (MVA) as required with support from HSSE and/or Regional Operations Supervisor

Auckland, New Zealand

Hand over run covers operators and making sure all duties and runs are covered for the shift; Radio communication with operators on road; Monitoring trips on RAPID/GUI system; Cash in receipts and duty reports; Incident reporting and notification; Promote awareness of Health and Safety at workplace

Auckland, New Zealand

Operating bus services as scheduled; Customer service; Health and Safety representative.