Jaye Toler Email & Phone Number

United States

Partnerpreneur / Self-Employed• Business Owner (Partner) > Financial Services industry: Regional Vice President (Agency Owner); Primerica Inc. Over 120 Agents and ~600 Clients under Agency’s business leg• Business Owner (Partner) > Retail industry: Owner; “Color Me Bilingual LLC” – Language-learning coloring and activity book company; 10 language-learning coloring books (8 languages + 2 variants), 1 Faith-based storyline coloring book, 1 financial concepts activity book. Now available at Amazon, Barnes & Noble, and Walmart. Over 1500 units sold• Self-Employed > Entertainment industry: Comedic Artist – Performer & Show Producer. Solo and Collaborative acts. Event Host and Emcee. Comedy Stand-Up Special available on Amazon Prime Video and YouTube. Show Producer responsibilities include Event Organization (Facilitation and Execution), Talent Procurement, Contract Terms and Compensation negotiations• Self-Employed > Freelance/Private industry: App & Website Tester, Copy Editor, Proofreader

Richmond, Virginia Area

VA State Judiciary IT industry.Responsibilities: PMO processes; Coordination of Project Implementations; Project Lead for variety of efforts simultaneously; Project Documentation (Charters, Requirements, User Manuals, Release Notes, Workflow Diagrams, LOEs); Progress Reports and Presentations; Meeting Facilitation; Testing; Liaise between all IT Team components (Programmers, DBAs, BAs, QAs), Internal & External Customers

Richmond Area, Virginia

VA State Judiciary IT industry. EDMs and CMSs for all Court levels; Task delegation to other QA resources; Status Reports; Presentations; Test Case Creation & Execution, Defect Remediation Strategies, Requirement AnalysisResponsibilities: Implement and Oversee QA testing component of an IT team made up of Programmers, DB Admins and Business Analysts; Manually Test Web & PC-based apps and scanner software used by over 100 courts; Report issues using Rational ClearQuest; Define and Document defect remediation strategies, test cases and execution reports; Identify and Execute solutions for improvement areas within QA processes

Richmond, Virginia Area

Scientific Research IT industry. Includes LIMSs for all aspects of laboratory informatics related to pharmacogenomics: clinical & molecular genetics testing, clinical chemistry, surgical pathology, DNA testing & forensics; .NET, Web ServicesResponsibilities: Manually Test functionally-complex Web apps utilized by a wide user community consisting of account service reps, clinicians, physicians, lab techs, scientists, and forensics experts; Validate operational usage & electronic records on internally-built EDMS (WebDox); Document and Store test validation summaries on MS SharePoint; Maintain task progress using SpiceWorks (helpdesk ticketing system)

Richmond, Virginia Area

Healthcare IT industry. Includes HISs, EHRs, Prior Authorizations, Eligibility Requests, Drug Comparisons, Denial/Authorization Letters, other healthcare-related software apps; Business Rules Engines processing; .NET and Java EE frameworks; OOP, SOA, IIS, Web Services, WCFResponsibilities: Manually test Web and PC-based applications used by internal and external clients; Document and Store test plans and test cases & results using MS SharePoint; Report and Track issues using FogBugz and MS Team Foundation Server; Validate information from generated reports against raw data in SQL databases; Communicate level of progress and target delivery dates to Business Customers; Facilitate test case reviews to project team; Present testing metrics to management; Design report templates using MS Visual Studio (SQL Reporting Services) that would be used to produce letters sent to patients & providers.

Richmond, Virginia Area

Banking/Financial Services IT industry. Includes interactive Voice Response Unit (VRU), Web & PC apps designed for credit card account software; .NET, Java EE, Oracle frameworks, Web ServicesResponsibilities: Manually test functions and experience in customer-facing telephony system servicing 250 million calls a year using Quality Center/Mercury Interactive; Assist in automation testing using Rational Functional Tester and Mercury WinRunner; Report and Track issues using Rational ClearQuest and Mantis; Present metric reports to management; Perform on Agile project team (using XPlanner tool to track progress), functioning as an alternative ScrumMaster.

Richmond, Virginia Area

Call Center. Specialty department that controls ALL new credit card products from test phase, through piloting, to production. Additionally, department accepts overflow calls from other areas; Small Business, Collections, Retention, General Customer Relations, Escalation, Investigative Solutions.Responsibilities: Manage customer acquisition and retention; Educate customers and Negotiate account terms; Offer cross-sell opportunities; Respond to general inquiries.

Richmond, Virginia Area

Retail (movie/game rental) industry.Responsibilities: Create effective schedules based on Employer/Employee needs and business demands; Supervise and Assign duties to Shift Leaders and Guest Service Reps; Recruit prospective employees & Terminate or Develop action plans for employees not meeting expectations; Accounts receivable/payable; Inventory control; Shipping and Receiving; Handle cash register transactions; Perform refunds/exchanges; Maintain visual displays.