Benjamin "Jay" Fichialos Email & Phone Number

Portland, OR, US

Draper, Utah, US

Jacksonville, Florida, US

Nashville, Tennessee, US

- Created strategy and implemented an organizational transition from a call center focus to a mobile ­centric consumer experience; reducing operating costs and improving customer satisfaction. - Partnered with the executive team to establish a culture of design ­led innovation through iterative product testing and development.- Hired and managed key talent.

South Jordan, UT, US

-Collaborate with executives on strategy development and prioritization across multiple platforms.-Champion a user-focused design approach, assuring Alliance Health has daily insight and contact with customers.-Supervise cross-functional User Experience, Product, Content and Community Management organizations.-Build strong teams, empowering them to act on.

Lehi, UT, US

-Mentored and managed a team of outstanding interaction designers with diverse skills, abilities and experience through a period of incredible company growth.-Planned and coordinated research to understand and analyze user experience, expectations and requirements.-Created page layouts/UIs, color palettes, typography, wireframes, system flows, prototypes.

Southlake, Texas, US

-Advised business units and executives on emerging technology and community engagement opportunities.-Initiated and managed the development of innovative prototypes in social media for the web.-Evangelized and promoted Sabre and their public network services.-Led and inspired cross-functional team in the creation of new media.-Founded and promoted Sabre.

Southlake, Texas, US

-Organized and supported community technology events, while evangelizing research findings and open standards.-Planned and led Hack Day events in Dallas, Krakow, Bangalore, New York, London, Sydney and Singapore.-Hired and mentored new team members for the organization.-Helped define corporate innovation strategy and initiated collaboration among.

-Directed website initiatives to enhance user experience through localization, personalization, and relevancy.-Defined project requirements; developed detailed interaction specifications and information classification systems.-Conducted user research (laboratory and field studies) throughout the United States, targeting diverse user groups.-Championed user.

Ann Arbor, Michigan, US

Salt Lake City, Utah, US

-Created interfaces and developed interactive architecture for computer based training software.-Collaborated with clients in the design and efficiency of their corporate training programs.-Prepared and conducted various software and usability workshops for peers.

Taylorsville, Utah, US