Jay Finney Email & Phone Number

Newton, MA, US

Newton, MA, US

Newton, MA, US

Oversee and support the financial performance, long term strategy, and capital planning for 52 properties across five brands including Marriott, IHG, Hyatt, Radisson and Wyndham.

West Palm Beach, FL, US

West Palm Beach, FL, US

Oversee the operational performance and sales efforts for five properties across three brands in the tri state area.

West Palm Beach, FL, US

• Drive the sales effort and oversee the operations for an urban downtown midrise property with 134 suites and 10 condo units.
• Increased REVPAR by 25% in the first 6 months of assignment to the position; increased house profit percentage by 6% year over year.
• Implemented successful action plans to increase the overall service scores and transition the hotel from red zone to clear zone in GSS within first 90 days.
• Increased Overall Satisfaction Scores by 10 points year over year; increased Quality Assurance Scores by 7 point year over year.

• Opening General Manager for custom new build extended stay property with 128 suites
• Developed and implemented action steps from Marriott critical path checklist, the Sales RAMP meeting, and strategic revenue management to ensure proper positioning in the competitive market.
• Constructed Pro forma/budget; secured all necessary licenses and permits; developed staffing model and recruited staff.
• Secured an extended stay group of 45 rooms for 50 nights arriving opening day.
• Coordinated with Project Management,FF and E, and Operational purchasing to ensure a timely and successful opening in compliance with Marriott standards.
• Achieved 100% Revpar Index in first month and 96% on first 50 GSS surveys

Opening General Manager in downtown extended stay property with 128 guest suites, cocktail lounge and connecting event center.Implemented and established all company and Marriott standards in new property.Lead the sales and revenue management efforts to exceed the opening revenue budget by over $600,000 in the first 6 months of operation with a Revpar.

Directed all operations in an extended stay property with 124 guest suitesPrepared and monitor annual and monthly budget, forecast, and P and L statements in order to control costs and maximize profit.Responsibilities included housekeeping, F and B, and engineering quality assurance; maximizing GSS Scores and ensuring guest satisfaction; Accounts.

Directed entire operation in a 150 room property including Front Office, Sales, Accounting, Housekeeping, Breakfast and Engineering.Responsibilities included annual and monthly budgeting, implementing revenue management strategies, ensuring quality assurance, as well as all property related accounting, human resources and payroll.Organized, planned, and.

Responsible for strategic planning and organizing for the Rooms Department, Engineering, and Breakfast Cafe.Acted as Director of Sales to establish and develop a proper mix of local negotiated accounts and Group Sales.Other responsibilities included general cashier; payroll; human resources management; quality assurance evaluations; recruiting and.

Responsible for directing front office operations in compliance with Hilton standards.Duties included ensuring guest satisfaction; upholding company policy; controlling costs; recruiting and training; assigning schedules; forecasting; monthly and annual budgeting; daily auditing and managing the service recovery program.Developed and administered the.

Managed front office operations including front desk, PBX, concierge, bell staff, night audit and security at a 200 room full service boutique property.Duties included recruiting, training employees; administering company policies and procedures; controlling all master keys; assigning schedules; controlling costs, and ensuring guest satisfaction.Developed.