Directs all day-to day operations; reporting directly to the CEO.•Monitors operational efficiency and effectiveness. Assesses progress and redirects activities as necessary. •Supervise employees based on specific assignment within a designated operational function.•Develops and implements operational strategy. •Seeks process improvement to ensure high quality customer service.•Establishes and monitors clearly defined key performance indicators for all team personnel.• Performs all necessary reporting, performance reviews, and provides analysis and feedback.• Provides support to relevant area leadership to improve performance.•Acts as a liaison between employees and management, disseminating information and ensuring all proposed goals and objectives are achieved.• Consistent exercise of independent judgment and discretion in matters of significance.•Manages accounting department processing purchase orders, billing, receivables, payables and payroll.• Trains, and develops staff to ensure best-in-class customer service and operational goals are achieved.•Resolves customer issues and disputes on a timely basis.•Assisted in residential and commercial sales.•Creates estimates, proposals and sales orders.• Other duties and responsibilities as assigned.• Regularly and consistent and punctual attendance.

Successfully develops relationships with multiple logistics companies to optimally meet a variety of BMI Gaming needs.•Negotiates cost saving tariff rates with logistics companies as well as directly with LTL companies.•Coordinates all US and International shipments.•Oversees documentation preparation, including: Letters of Credit, Inspections, Certificates of Origin, Insurance Certificates, Legalization of Documents, Straight Bills of Lading, Master Bills of Lading, and special needs per international requirements.•Instituted improved packing techniques to minimize shipment damage.•Developed internal tracking procedures for a more efficient paperless system. •Maintains vendor relations & price negotiations•Sought out and researched new products & vendors.•Assisted with customer service and sales

Managed all day-to day operations; reported directly to the CEO. •Supervised all drivers and safety of driver’s, loads, and delivery.•Resolved customer complaints to customer satisfaction. •Coached and mentored the customer service department on all transportation issues with an emphasis on continuous improvement.•Provided guidance to drivers in locating difficult and obscure addresses. •Performed periodic site visits to ensure complete satisfaction and improve outstanding service issues. •Coordinated collection of customer requests via phone, fax, and in person. •Completed the order process for both local and long distance runs. •Oversaw documentation preparation, including: Letters of Credit, Inspections, Certificates of Origin, Insurance Certificates, Legalization of Documents, Straight Bills of Lading, Master Bills of Lading, and special needs per international requirements. •Synchronized schedules to calculate optimal number of trips and vehicles. •Assigned drivers and equipment, determined loading and unloading times. •Maintained continuous follow-up of shipments within our warehouses and steamship lines, and communicated to customers as necessary.