Solutions Engineer
CurrentResponsible for pre sales and post sales application support for all digital systems associated with RIP devices, PC/MAC computers and networked connected Konica Minolta copiers/printers with primary focus on software applications and third party enablers.RESPONSIBILITIES:Attend sales calls with all sales reps to offer technical & application expertise. Handles pre-sales and post sales system and application support and customer training for all digital products (b/w, color, controllers, DIS, application software). Trains customers on black/white products should be limited to networked application capabilities. Maintains proficiency in KMBS entire digital product line for: scanning, network printing, driver functionality, 3rd party compatability and document workflow (from scanning to management to output.) Required to build a knowledge base of competitive technical information to share with all System Engineers, Systems Integrators and branch sales team as a result of interacting with sales prospects and customers. Ensures all digital demo room equipment is operating properly. Interact with current and potential customers to provide pre-sales and post-sales support for all software applications related to digital graphic systems. This includes: Both color and black and white copiers, printers, associated digital controllers, MAC and PC Operating Systems, and other typical graphic software including all Adobe products, Quark, Corel, and Microsoft applications.