Jay P. Gentile Email & Phone Number

Charlotte, Nc, Us

Reading, Ma, Us

Lead all aspects of specific client service engagement(s) during their heightened regulatory challenges. This includes working with leadership to generate a vision, establish direction and motivate & coaching consultants by building trust while leveraging diverse views.Work directly with sales / business optimization leadership on the acquisition and relationship deepening with key-accounts, providing subject matter expertise including execution quality, client satisfaction & risk management that provides maximum account growth and profitability.Help senior executives of global financial institutions strengthen their financial crimes programs to successfully resolve targeted regulatory enforcement matters.

Eden Prairie, Mn, Us

Accountable for overseeing all aspects of leading Insurance company specializing in niche automotive & mortgage services. Key areas of focus include driving sales 45% YoY while evolving the brand into a trusted partner that demonstrated proper risk & controls.Improved all operational service level agreements by delivering exceptional client/customer experiences while reducing costs by leveraging upgraded technology, outsourcing non-core functions and entrusting individuals with more responsibility without increasing headcount.Transformed operating practices with broad-based technology implementations (broadband communication infrastructure, operating analytics, security and sustainability technology, fulfillment solutions, mobile search and analytics, and omni-channel retail convergence). Each implementation benefitted clients and customers while adding stakeholder value to the bottom line.Led socially-driven initiatives which helped reduce attrition YoY while increasing charitable giving by 28%. Augmentation of the vW Cares volunteer program drove an increase in volunteer hours of 148% YoY thereby creating a positive cultural impact not only on the internal team, but on both our environment and our community.

Charlotte, Nc, Us

Responsible for driving risk strategy, managing remediation activities, ensuring audit readiness, and overseeing risk management governance structure across the globe. In addition, responsible for business management functions: business continuity, vendors, performance, site strategy, associate engagement, and executive communications.

Charlotte, Nc, Us

Built and managed Program Office responsible for all end-to-end integration and accountability for change implementations relating to the Customer Assistance Centers, as well as the states Attorneys General agreements associated with the National Monitor Settlement (NMS) Enforcement Metrics which includes oversight of the contractual metrics, the creation of corrective action plans for any failed contractual enforcement metric and other key mortgage-servicing rules and regulations. Another responsibility includes serving as the bank’s primary point of contact for the Consumer Financial Protection Bureau (CFPB) Consumer Response and Office of the Comptroller of the Currency (OCC) CAG divisions relative to delivering fast, fair and final results for consumer complaints.

Charlotte, Nc, Us

Serve as primary bank liaison to the Department of US Treasury, as well as to MHA (Fannie Mae), which has exponentially enhanced these relationships and helped influence crucial policy developments across the industry. Achieved reinstatement of quarterly earnings valued at $150M. A strong focus on maintaining improved MHA Quarterly Servicer Assessment rating of “Modest Improvement Needed” from previous ranking of “Substantial Improvement Needed”.  Play key role in achieving Treasury's highest score for the bank on quarterly MHA Scorecard (Minor Improvement Needed), a significant advancement for the organization as the industry, and Bank of America in particular, had suffered major setbacks and were in dire need of enhancement Responsible for weighing financial issues for risk and reward while still maintaining exceptional customer service, in addition to liaising with regulators representing MHAC (Freddie Mac) and Government Accountability Office (GAO) along with the responsibility of establishing and facilitating senior level routines

Charlotte, Nc, Us

Initiated and directed build out of assistance centers across the country in order to ensure compliance with established processes and procedures. Spearheaded key growth initiatives through the increase of face-to-face company interaction with customers, which allowed the company to create more secure, personal solutions for individual issues.  Supported 316% growth of BAC Customer Assistance Centers (from 12 to 50) within hardest-hit locations nationwide and spearheaded new operations processes and procedures, including management routines Facilitated creation of business control infrastructure including continuity plans and self-identification of at-risk items by leveraging Risk and Control Self Assessment and Sarbanes Oxley methodologies

Charlotte, Nc, Us

Indirectly oversaw cross-functional team of 30K+ employees, including senior leadership, located nationwide. Supported design, development, and execution of cultural transformation strategy launched business-wide. Created and updated operations processes and procedures, ensuring establishment and maintenance of governance. Collaborated with regulatory bodies, including Department of the Treasury, Office of the Comptroller of the Currency (OCC), and multiple congressional sub-committees Established horizontal routines where none previously existed, as well as where current routines were not up-to-date, in order to properly execute business operations Reported in support of Board of Director’s edict to clean up 65 MRAs (Matters Requiring Attention) requiring actions or issues closures for default servicing; in addition, created routines to ensure board of directors edict was successfully met

Charlotte, Nc, Us

Multifaceted role focused on financial controls, reporting, personnel processing, audit and compliance, associate readiness, network expenses associated with MasterCard, Visa, and American Express, and process improvement initiatives.  Directed start-up processes for operating as functional unit within organization, including the creation of a financial hierarchy to establish transparency with Bank of America Collaborated on build-out of an enterprise-wide functional team responsible for delivering more than $1B+ in savings

Charlotte, Nc, Us

Oversaw financial management, budgeting, consolidations, personnel processes, audit and compliance, associate readiness, process improvement, and strategic marketing activities. Controlled $50M in direct expenses, $325M in initiative spends, as well as resource management for 150+ associates.  Coordinated strategy and daily routines to promote accurate alignment of enterprise-wide goals with business line initiatives and serve as first line of defense in identifying, managing, and mitigating security and compliance risks  Collaborated with compliance and cross-functional teams to develop business specific policy manuals and programs in order to ensure optimal performance

Charlotte, Nc, Us

Served in a vital international leadership role while also providing key support to Sales and Fulfillment team by overseeing annual strategic planning, preparing executive communications, administering project governance, and facilitating effective management routines. Directed $30M in annual expenses, $125M in initiative spend, and more than 150 associates Enabled execution of key initiatives within designated timeline and budget while meeting or exceeding customer, associate, and shareholder objectives and expectations

Charlotte, Nc, Us

Established the customized professional development model, further building partnership initiatives, and performance management improvement efforts. Leveraged Visa USA partnership to present multiple customized bankcard management programs, leading management of date and site selection, contract negotiation, nomination process, execution, and all other related activities. Additional support offered for areas such as training and communications materials, partnerships with compensation and personnel, the development and execution of training strategies, and event planning.

Charlotte, Nc, Us

Travel-intensive role, training associates nationwide on Product Suite with ultimately goal of deepening small business relations. Led cross-functional efforts to integrate associates across Card Services and e-Commerce and banking center channel, while representing Card Services’ Relationship Management team in corporate-wide workgroups. Built individualized communication strategies to differentiate sales and marketing offers, and protocols for consumer card customers commensurate with individual Bank of America relationship.

San Francisco, California, Us

Led marketing communications team in support of internal and external sales forces and financial centers. Department spokesperson featured on enterprise wide employee television network, communicating sales initiatives, product enhancements, system developments, and marketing strategies. Ensured 100% compliance with accuracy standards during management of monthly statement rendering for 475K customers and processing of premier product - providing validation of dividends, interest, and capital gains. Directed post-merger transition of First Fidelity Bank customer base into complimentary First Union accounts including assisting with applications, investor questionnaires, securities, checking, savings accounts, and money market funds.