Jay P. Gentile Email & Phone Number

Charlotte, NC, US

Reading, MA, US

Lead all aspects of specific client service engagement(s) during their heightened regulatory challenges. This includes working with leadership to generate a vision, establish direction and motivate & coaching consultants by building trust while leveraging diverse views.Work directly with sales / business optimization leadership on the acquisition and.

EDEN Prairie, MN, US

Accountable for overseeing all aspects of leading Insurance company specializing in niche automotive & mortgage services. Key areas of focus include driving sales 45% YoY while evolving the brand into a trusted partner that demonstrated proper risk & controls.Improved all operational service level agreements by delivering exceptional client/customer.

Charlotte, NC, US

Responsible for driving risk strategy, managing remediation activities, ensuring audit readiness, and overseeing risk management governance structure across the globe. In addition, responsible for business management functions: business continuity, vendors, performance, site strategy, associate engagement, and executive communications.

Charlotte, NC, US

Built and managed Program Office responsible for all end-to-end integration and accountability for change implementations relating to the Customer Assistance Centers, as well as the states Attorneys General agreements associated with the National Monitor Settlement (NMS) Enforcement Metrics which includes oversight of the contractual metrics, the creation.

Charlotte, NC, US

Serve as primary bank liaison to the Department of US Treasury, as well as to MHA (Fannie Mae), which has exponentially enhanced these relationships and helped influence crucial policy developments across the industry. Achieved reinstatement of quarterly earnings valued at $150M. A strong focus on maintaining improved MHA Quarterly Servicer Assessment.

Charlotte, NC, US

Initiated and directed build out of assistance centers across the country in order to ensure compliance with established processes and procedures. Spearheaded key growth initiatives through the increase of face-to-face company interaction with customers, which allowed the company to create more secure, personal solutions for individual issues.  Supported.

Charlotte, NC, US

Indirectly oversaw cross-functional team of 30K+ employees, including senior leadership, located nationwide. Supported design, development, and execution of cultural transformation strategy launched business-wide. Created and updated operations processes and procedures, ensuring establishment and maintenance of governance. Collaborated with regulatory.

Charlotte, NC, US

Multifaceted role focused on financial controls, reporting, personnel processing, audit and compliance, associate readiness, network expenses associated with MasterCard, Visa, and American Express, and process improvement initiatives.  Directed start-up processes for operating as functional unit within organization, including the creation of a financial.

Charlotte, NC, US

Oversaw financial management, budgeting, consolidations, personnel processes, audit and compliance, associate readiness, process improvement, and strategic marketing activities. Controlled $50M in direct expenses, $325M in initiative spends, as well as resource management for 150+ associates.  Coordinated strategy and daily routines to promote accurate.

Charlotte, NC, US

Served in a vital international leadership role while also providing key support to Sales and Fulfillment team by overseeing annual strategic planning, preparing executive communications, administering project governance, and facilitating effective management routines. Directed $30M in annual expenses, $125M in initiative spend, and more than 150.

Charlotte, NC, US

Established the customized professional development model, further building partnership initiatives, and performance management improvement efforts. Leveraged Visa USA partnership to present multiple customized bankcard management programs, leading management of date and site selection, contract negotiation, nomination process, execution, and all other.

Charlotte, NC, US

Travel-intensive role, training associates nationwide on Product Suite with ultimately goal of deepening small business relations. Led cross-functional efforts to integrate associates across Card Services and e-Commerce and banking center channel, while representing Card Services’ Relationship Management team in corporate-wide workgroups. Built.

San Francisco, California, US

Led marketing communications team in support of internal and external sales forces and financial centers. Department spokesperson featured on enterprise wide employee television network, communicating sales initiatives, product enhancements, system developments, and marketing strategies. Ensured 100% compliance with accuracy standards during management of.