Jay Goff Email & Phone Number

Wallingford, Ct

Responsible (under the CISO) for reporting and communications with Enterprise Risk Management, Senior Leadership, and the Board of Directors on matters related to cyber risks, mitigations, and strategy. Responsible for developing and building improved methodologies and practices consistent with enterprise goals.• Developed new Security Exception program, including risk mitigation and remediation, reporting tools and dashboards for CISO monitoring. • Developed and presented training package for all Vice President towers. • Provided project plan for Security Exception development, implementation, testing, QA and production rollout.• Developed CISO Security Exception review meetings, presenting outstanding security exception vulnerabilities to VP’s responsible for owning the risk and remediation. • Evaluation of current process maturity, ownership, and gaps within areas of cybersecurity.• Monitor security exception reports and key audit items to ensure deliverables are met. Work with IT leads and SME’s to develop action and remediation plans. • Work with internal/external auditors during fieldwork discovery phase and report on findings to CISO risk officer and ISCS senior management. Provide leadership during risk mitigation activities and drive closer to audit findings• Conduct status reviews, consolidate metrics and perform follow-up ensuring accurate status reporting. • Monitor adoptions and use of processes, tools and practices to create action plans in collaboration with other user areas to improve usage.• Identify and coordinate independent initiatives within organization. • Server as advocate for enterprise strategies and priorities.• Act as single point of contact to work with the business and IT SME’s on helping areas articulate needs to the organization.

Wallingford, Ct

Provide leadership and support for customers who are looking to consolidate their data center footprint or to improve efficiencies within existing data center facilities. • Manage all aspects of data center consolidations including assessment, planning, scheduling and monitoring execution during all phases of the consolidation effort. Responsible for ensuring that all activities are completed on schedule, on budget and without impact to services of our customers. • Perform data center facilities evaluations and make recommendations to reduce power and cooling requirements in existing data centers. Responsible for working with customer to determine most cost effective solutions for minimizing utility overhead while maintaining robust operating environment.

As a result of a reorganization at Aetna, several management positions were eliminated, including mine. I am now exploring opportunities that will take full advantage of my extensive management experience, as well as my technical and infrastructure background in the information technology field.

Windsor, Ct

Managed infrastructure availability and the day to day operation and support of a 45,000sf data center facility running business-critical applications, on mainframes, midrange, open systems, storage and network devices. Known for placing a strong focus on reducing Power Usage Effectiveness (PUE) and improving our Data Center Infrastructure Efficiency (DCIE). Collaborated with multiple engineering departments to bring technology solutions together. Managed a technical team of support personnel responsible for installing, configuring and maintaining hardware. • Reduced data center PUE and kilowatt footprint by successfully facilitating the design, planning and installation of two High Density PODS, housing power efficient chassis and blade technology. • Decreased hardware maintenance expenses and hardware inventory by virtualizing over 400 servers and replacing approximately 1100 off warrantee and purchased servers with leased blade technology.• Increased data center power redundancy 25%, by adding a fourth 1.5-megawatt generator, two UPS banks and upgraded transformers.• Consolidated several Quality Assurance (QA) test labs from multiple facility locations, and relocated them to a new 20,000sf test lab.• Collaborated with multiple engineering and management teams during the design, planning, building and implementation phases. • Established 2000sf of raised floor space by successfully developing, coordinating and implementing a cost effective strategy to consolidate approximately 400 servers and network devices.• Reduced overtime expenses 34%, resulting from restructuring and reorganizing 7x24x365 availability teams.

Middletown, Ct

Managed all aspects of operations and facilities for large enterprise data center facility, including 7/24 application and hardware availability. Supervised and facilitated all data center change and problem activities. • Acted as Crisis manager for severity one/two availability impacts, managing system recovery, vendor coordination, escalation and notification to recovery teams and business units. • Led recovery action teams in the timely restoration of service and availability minimizing business impact and downtime to the online community. • Incorporated Six Sigma disciplines and methodology for eliminating defects.• Created and reviewed performance evaluations and compensation packages with operations staff. • Provided training programs and coaching for staff members.

Middletown, Ct

Collaborated on vendor selection, contract negotiations, implementation and rollout of a three year vendor maintenance contract supporting service delivery and vendor relationships. Managed multiple infrastructure initiatives including Y2K preparedness for all data center facilities, numerous data center consolidations and migrations due to merger, acquisitions and divestitures. • Supervised the vendor contract, ensuring all service level agreement objectives were completed. Engaged appropriate vendors during infrastructure events, including change and problem management, failure and root cause analysis, trending reports and technology upgrades.• Researched, developed and implemented a solution for remote mainframe console access, giving operators the ability to power on reset and IPL systems at multiple data center locations.• Developed and introduced an IP hard phone solution which provided access using the same phone number across multiple data centers. IP softphone technology was deployed shortly after.

Hartford, Connecticut Area

Technical lead and account manager supporting multiple customer locations. Responsibilities included installation planning, account and asset management, diagnostics, repairs, upgrades on all IBM mainframe, DASD, tape and peripheral equipment, including managing and scheduling change activities. • Successfully executed data center relocation plan for Connecticut Mutual. Major milestones were to shut down, uninstall, move, reinstall, test all hardware and applications within a 60 hour change window.• Delivered installation planning and account management services to multiple customer sites including, data center relocation, mainframe push/pulls, cable transport systems and hardware replacements.• Installed and configured the first CMOS technology mainframe in Connecticut.• Developed and implemented change control procedures and established service level agreements with customers.