Jason Goncalves Email & Phone Number

Bridgewater, Nj, Us

Princeton, Nj, Us

- Elevated security using Nessus for scans, promptly patched vulnerabilities, and updated OS images with the latest security features.- Actively contributed to the CERT team, enhancing cybersecurity measures through incident response meetings.- Navigated desktop and laptop support, solving complex issues with a security-first mindset.- Engaged in Table Top Exercises to simulate and improve incident responses.- Leveraged PowerShell for streamlined automation of software updates, log analysis, and system upgrades, boosting efficiency.- Analyzed logs for comprehensive insights into system activities, contributing to proactive security measures.- Collaborated with vendors for secure product delivery and installation, prioritizing security during equipment deployment.- Led software standardization, licensing, and upgrade policies, emphasizing security enhancements.- Shared insights from security incidents and repairs, building a knowledge base for efficient problem-solving.- Provided expert-level technical support, ensuring end-users operated within secure environments.

West Orange, New Jersey, Us

- Provided Level 2 Support for the largest hospital in the RWJBarnabas Network, comprising of over 4,000 users- Documented all repairs and troubleshooting via the ServiceNow Ticketing System- Assisted with rolling out new hospital management software- Ensured that all tickets met SLA Timelines- Ensured that HIPAA guidelines were met and ensured that IT best practices were in use- Assisted with ensuring that projects were completed properly and before their deadlines- Led morning team huddles focusing on team productivity, deadlines, and positive team atmosphere

Chicago, Il, Us

- Fulfilled Helpdesk Ticket requests via ServiceNow for 1000+ users- Responsible for assisting with project planning and implementation - Maintained and Managed assets for over 5000 different devices ranging from desktop PCs to IBM Kiosks- Performed hardware installation, configuration, and administration- Provided direct user support for proprietary company software with industry-standard solutions- Conducted system re-imaging, system deployment, and system moves- Patched network cables when needed in multiple MDFs and IDFs throughout the facility

Seattle, Washington, Us

• Aided in automation projects on malware detection and protection, reducing potential cyber incidents by 35%• Monitored SIEM logs to detect threats, mitigate threats, and escalate any issues• Conducted quarterly training seminars for end-users on Phishing, Password Policy, and Ransomeware threats, Cybersecurity best practices. This training resulted in a 75% drop in user error and possible cybersecurity incidents.• Conduct IT onboardings with new Teammates.• Respond to Helpdesk ticket requests.• Conduct monthly maintenance of Teammate’s computers including virus scans and system clean-up• Support over 200 users across all departments.• Support wide range of remotely hosted Virtual Desktop applications covering all technical aspects.• Perform monthly back-up of Basecamp. • Perform routine system and user administrative tasks such as system specification changes or the addition, change, or deletion of Teammates. • Ensure necessary documentation is obtained and properly authorized for such requests.• Participate in weekly team meetings and training sessions.

Lanham, Maryland, Us

* Assist students with questions on fundamental to advanced coding concepts in JavaScript* Assist students with questions on how to use and integrate relational and non-relational databases * Coach students on developing a creative problem-solving thought process

Lanham, Maryland, Us

Currently supporting an intensive, 6 month coding boot camp based out of Rutgers University involving 250+ hours of in-class teaching through an extensive curriculum which includes HTML5, CSS3, JavaScript, JQuery, APIs, AJAX, Bootstrap, Responsive Web Design, Node.js, Express.js, Handlebars, Firebase, Heroku, Git, React, MySQL, Sequelize, MongoDB, Mongoose, and Computer Science Principles.* Keen-eyed debugger of students’ front and back-end JavaScript Code* Assisting instruction and curriculum delivery in full-stack web development* Documented student progress and address areas of improvement with the lead teacher* Graded assignments and projects and provided valuable feedback to students* Will occasionally sit in and substitute for other teachers and assistants when needed.

Bachelor Of Science - Bs, Cybersecurity

Full-Stack Developer, Web Development