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Jay Gonzalez is listed as Digital Seasonal Operations – Licensed Leagues at Nike, based in Beaverton, Oregon, United States. AeroLeads shows a matched LinkedIn profile for Jay Gonzalez.
Jay Gonzalez previously worked as NA NDDC Live Ops Coordinator at Nike and NACS Partner Operations Lead at Nike. Jay Gonzalez holds Bachelor Of Science - Bs, Organizational Leadership from Oregon State University.
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I’m a passionate and driven, 20+ years, veteran in Customer Service and E-commerce. I believe in developing others, being a servant leader, driving a culture of team collaboration, diversity, and success. In my current role at Nike, I’m responsible for the activation of our licensed leagues/teams’ products on our digital commerce platforms and coordinating with cross-functional teammates to meet the consumer demand during live sport moments.In previous roles, I was responsible for the project management of implementing new technologies to support our consumer care agents, as well as new partner contact centers. As a Quality and Training manager, I helped lead the onboarding, training, and continued development of customer service agents. I strive to be a servant leader and develop those around me to reach their own potential.
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Beaverton, Or, Us
Coordinate the activation of licensed team product (jerseys, team gear) during major sport moments on our digital platforms with support from our Brand team, outbound communications, and with our Merchants and Site Experience partners.
Beaverton, Or, Us
Similar to the above with the addition of monitoring site stability, tech support tickets, and coordinating mitigation steps to impacts to the digital business.
Beaverton, Or, Us
Lead operations with our contact center, consumer services, partner sites, which handle contacts from U.S.A. and Latin America. Driving demand and efficiency. Consumer focused.
Beaverton, Or, Us
Listening to Consumer feedback to reduce friction, drive efficiency and demand, uncover opportunities for new Members, create consumer loyalty.
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Jay Gonzalez works for Nike.
Jay Gonzalez is listed as Digital Seasonal Operations – Licensed Leagues at Nike.
Jay Gonzalez is based in Beaverton, Oregon, United States while working with Nike.
Jay Gonzalez has worked for Nike, New Vitality, Nac Marketing, Guthy-Renker, and Acs/Livebridge.
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Jay Gonzalez holds Bachelor Of Science - Bs, Organizational Leadership from Oregon State University.
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