Jay Gorham Email & Phone Number

Edmonds, WA, US

Seattle, Washington, US

Designed and developed courseware for PCC, the nation's largest consumer-owned grocer. Conducted training for new staff and facilitated courses for PCC's persons-in-charge.

• Clients and projects include:
• f5 Networks - Designed enhancements to onboarding program for new Sales employees.
• Eddie Bauer - Developed performance support documentation for Oracle retail sales planning tool implementation
• Amazon. - Designed, developed and implemented training strategies and solutions for Kindle Field Sales
• Adobe, Inc. - Developed e-learning for Channel Sales
• Boeing, Inc. - Developed e-learning for new system implementation

Bellevue, WA, US

• Led a team of instructional designers and contracted with outside vendors to support internal and external sales and service audiences including: corporate retail, retail partners, telesales, business sales, and.
• Consulted with business partners and sales leadership on key strategic learning initiatives
• Partnered with external retail consultants to tailor their consultative sales model for the wireless industry, specifically T-Mobile’s corporate retail stores and exclusive partners
• Contributed to a cross-functional effort to deliver the People Plan: a comprehensive redesign of Retail HR strategy, including employee development and key performance indicators
• Managed new curricula and training roadmaps to support T-Mobile’s Retail Reinvention
• Led the design, development, and implementation of Retail Academy: a new approach to on-boarding and career development training programs for all T-Mobile retail employees

Bellevue, WA, US

• Partnered with business owners to document key business processes and procedures
• Performed gap analysis, identifying opportunities for improvement
• Led quality and process improvement projects and validated key supply chain metrics

Bellevue, WA, US

• Designed and developed e-learning, instructor-led, and blended training solutions for frontline sales and customer care audiences and enterprise SAP end-users
• Collaborated to design and develop standards for training solutions and adopt best practices
• Conducted needs analyses, developed project plans, designed, developed, and evaluated training
• Partnered with project teams and stakeholders to develop effective training solutions
• Led sales and enterprise technical training projects and end-user application training

Dallas-Fort Worth, Texas, US

• Designed and developed airline training curricula for corporate university
• Produced training for global call centers in Asia, South America, Europe, and the US
• Developed learning solutions for end-users of three separate reservations system platforms
• Acted as internal consultant on curriculum design and delivery

Muang, Rayong, TH

• Managed overseas technical training project for AMR Training and Consulting Group, leading a successful team of instructors to train 250 refinery staff in English
• Delivered training using state-of-the-art accelerative learning methodology
• Evaluated proficiency of all trainees
• Evaluated and trained instructors

Graduate Studies, Education

B.A., English