Jay Gorham Email & Phone Number

Edmonds, Wa, Us

Seattle, Washington, Us

Designed and developed courseware for PCC, the nation's largest consumer-owned grocer. Conducted training for new staff and facilitated courses for PCC's persons-in-charge.

Clients and projects include:• f5 Networks - Designed enhancements to onboarding program for new Sales employees.• Eddie Bauer - Developed performance support documentation for Oracle retail sales planning tool implementation• Amazon. - Designed, developed and implemented training strategies and solutions for Kindle Field Sales• Adobe, Inc. - Developed e-learning for Channel Sales• Boeing, Inc. - Developed e-learning for new system implementation• Microsoft – Developed immersive new product training modules for device launch• Amazon.com – Designed and developed several e-learning projects for Amazon’s Operations Leadership Development team supporting their fulfillment centers' leadership• T-Mobile USA – Designed and developed curricula on visual data presentation and SOPs for Procurement and Supply Chain Operations organization• Avenue, Inc. – Designed and developed pilot e-learning program• Premera Blue Cross – Designed and developed training for Seibel system implementation• Expedia, Inc. – Conducted analysis, designed and developed curriculum for a travel system

Bellevue, Wa, Us

• Led a team of instructional designers and contracted with outside vendors to support internal and external sales and service audiences including: corporate retail, retail partners, telesales, business sales, and customer care• Consulted with business partners and sales leadership on key strategic learning initiatives• Partnered with external retail consultants to tailor their consultative sales model for the wireless industry, specifically T-Mobile’s corporate retail stores and exclusive partners• Contributed to a cross-functional effort to deliver the People Plan: a comprehensive redesign of Retail HR strategy, including employee development and key performance indicators • Managed new curricula and training roadmaps to support T-Mobile’s Retail Reinvention• Led the design, development, and implementation of Retail Academy: a new approach to on-boarding and career development training programs for all T-Mobile retail employees• Managed the design and development of an OD program for executive leadership

Bellevue, Wa, Us

• Partnered with business owners to document key business processes and procedures • Performed gap analysis, identifying opportunities for improvement• Led quality and process improvement projects and validated key supply chain metrics

Bellevue, Wa, Us

• Designed and developed e-learning, instructor-led, and blended training solutions for frontline sales and customer care audiences and enterprise SAP end-users• Collaborated to design and develop standards for training solutions and adopt best practices • Conducted needs analyses, developed project plans, designed, developed, and evaluated training• Partnered with project teams and stakeholders to develop effective training solutions• Led sales and enterprise technical training projects and end-user application training

Dallas-Fort Worth, Texas, Us

• Designed and developed airline training curricula for corporate university• Produced training for global call centers in Asia, South America, Europe, and the US• Developed learning solutions for end-users of three separate reservations system platforms • Acted as internal consultant on curriculum design and delivery

Muang, Rayong, Th

• Managed overseas technical training project for AMR Training and Consulting Group, leading a successful team of instructors to train 250 refinery staff in English • Delivered training using state-of-the-art accelerative learning methodology • Evaluated proficiency of all trainees • Evaluated and trained instructors

Graduate Studies, Education

B.A., English