Hands-on lead Scrum Master/Program manager leading multiple shared services teams for pipeline automation and digital transformation, and an engineer manager leading a team of fifteen members in automation software engineering to maximize Consumer Creation Athletes.

Manage high-priority Operation projects that support gift and loyalty card solutions requiring high levels of functional integration to deliver on corporate objectives and maintain seamless operations.• Co-managed a team of 6 in a data center move on time meeting the corporate objective to reduce the number of data centers and resulted in ROI from the move in 6 monthsSupervised an equipment refresh project in two data centers and maintained 99.999% uptime that was transparent and seamless to customers while increasing the system reliability to support 80 Transactions Per Second (TPS) peaks compared to 55 TPS peaks the year previous• Created an Agile Dashboard for the Operations team based on the Kanban methodology that created team transparency and an ability to report and communicate activity and priorities company wide• Produced measurable team goals on task cycle time producing predictable lead time on in progress to 7-10 days• Managed the first post acquisition project to integrate a new gift marketing product offering into Heartland Payment Systems product portfolio that has generated 20% year over year growth of installed margin

Responsible for external client implementations and high profile integration projects, working and facilitating cross-functional teams to deliver client solutions.• Led Chockstone’s first international expansion project with Baugur Group into the UK and Ireland on time resulting in signing 5 additional brands and a 3 year processing contract • Project managed a beta product offering called SimplyLoyalty used to demonstrate a scalable product concept that helped lead to the sale of Chockstone to Heartland Payment Systems• Integrated three leading networks that enabled 3rd Party Card Distribution, substantially increasing the distribution network domestically and in Canada by 114% and contributed to the 169% increase in transactions in 2007• Managed large to small projects in parallel, including large Quick Service Restaurant implementations and retail gift card deployments like Ticketmaster/Itunes, the first dual Gift Card in the market• Conducted one on one sessions with the clients to assess client needs and expectations and ensure project delivery within deadline

Project managed the design and development of a complex ASP payroll report solution product, including the implementation for the local IBEW Electrical Union.• Led 18-month design, development and implementation of payroll report software solution and successfully rolled out the application on time and within a $250K budget• Managed the core project team consisting of two third-party developers and fifteen stakeholders•Trained clients and internal employees on system administration and usage• Presented the solution to potential clients at conferences resulting in lead generation for sales • Selected and configured online bug tracking system and created support processes to manage and resolve post implementation issues

WebCriteria is a company focused on providing solutions and services that links web development to business results.•Managed project communication and resource sharing between sales, consulting, and engineering departments on user experience consulting engagements for Fortune 500 companies•Worked as the customer advocate by coordinating the escalation and resolution of bug issues and technical questions by sales which reduced obstacles and increased sales•Created and administrated the CRM sales process that eased misunderstandings and improved efficiency and communication•Produced and presented client proposals, deliverables, reports and engagement documentation •Instrumental in developing web site experience seminars, presented them nationally, and garnished attention winning new customers•Trained new sales representatives and consultants on WebCriteria’s deliverables getting them up to speed quickly

WebTrends is a leading Web Analytic solutions provider that delivers key insights into web visitor activity. With these analytics organizations are able to make smarter decisions that result in acquiring, converting, and retaining customers. •Sold E-marketing Web Site analysis software and network security applications to diverse corporate customers up to and through the company’s initial public offering in 1999•Propelled sales over 200% of goal totaling 288K in the first year and earned 1999 President’s Club award for outstanding sales performance•Demonstrated new and existing products successfully at trade shows and won a award for best demonstration•Interviewed and trained new sales representatives