Jay Hancock Email and Phone Number
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Fortunate to work with great people, teaming up to lead transformations of software development and delivery culture, processes and operations via focused DevOps initiatives, bringing value faster to customers, exceeding their expectations while achieving greater employee satisfaction.Certified Professional Scrum Master, Agile Product Owner, trainer and coach. Experienced leader and influencer of cross-functional global teams in the design, development, and launch of leading-edge software. Effective analyst, planner, facilitator, problem solver and communicator who brings disparate groups together to build the solution.Hands-on development and operations specialist. Fast learner with experience in a wide variety of software technologies and languages, infrastructure as code platforms and tools, CI/CD pipeline tools, collaboration tools, and Agile processes. Integrator of both serverless and Kubernetes-based platforms, leveraging AWS services, Red Hat OpenShift, Red Hat Enterprise Linux, and other tools. Architect of CI/CD Pipelines using Tekton, GitLab, Jenkins, Artifactory, etc. to build, run automated tests, deliver, and deploy software faster and more reliably.
Accenture Federal Services
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Program & Project Mgmt Senior ManagerAccenture Federal Services Jul 2024 - PresentArlington, Va, UsResponsible for client delivery and Agile project leadership of assigned Department of Defense contract(s), with emphasis on transforming DevOps programs and platforms. -
Director, Development Operations (Devops)Avantage® Entertainment Nov 2022 - Jun 2024Miami, Fl, UsDeveloped and successfully implemented a vision to fix a broken DevOps operation in a startup company. The product consists of a disparate mix of 60+ serverless and containerized applications and Terraform-based IaC (infrastructure as code) repositories running in an AWS public cloud environment. Deployment frequency to production increased from 2 months to 1 week and continues to improve.Built a highly productive unified remote, global team from four different vendors and corporate staff in Europe, Central America, and North America, resulting in nearly 24/7 development and support to developers, QA, and IT OPS of platform engineering CI/CD tools.Architected a CI/CD pipeline using a combination of Red Hat’s OpenShift (Kubernetes) for AWS platform, ArgoCD (GitOps), and AWS native services, providing a unified platform engineering toolset to manage deployments and configurations for Avantage’s diverse platform of applications, databases, and services.Led a key role in preparing the organization for product launch by establishing SRE (site reliability engineering) personnel and procedures; designed the telemetry (monitoring) tooling configuration for the platform. The company’s product was successfully launched in late 2023. -
Devops ManagerParsons Corporation Nov 2020 - Jan 2023Chantilly, Virginia, UsLead engineer for execution of a contract with a Government Agency to build a DevOps vision and roadmap, work with multiple peer vendors to help them transform beyond traditional development practices to adopt devops best practices, oversee implementation, and measure results to drive improvement through fast feedback loops.Consulted in a system engineer role with the agency program’s development leads from several contractor vendors to recommend a microservices architecture. Planned, architected, implemented, and and maintained multiple Kubernetes deployments using Red Hat OpenShift in air-gapped environments to host the microservices architecture. Built and trained a team to improve and sustain the rollout of continuing DevSecOps initiatives Worked directly with the Infrastructure and Test teams, run by different contract vendors, to build a new set of configuration-managed infrastructure environments together. Led the effort to bring all the teams into production using the CI/CD pipeline we built out and a new GitOps solution that automates delivery of configuration managed application deployments. -
Devops ManagerParsons Corporation Jul 2019 - Oct 2020Chantilly, Virginia, UsWorked onsite as contract labor for Raytheon in Richardson, TX. Partnered with the client to take on a key leadership role on the Devops Pipeline Team of a large (300+ personnel) project. Built two 5-8 person Scrum teams and led them to successfully adopt Agile practices. These teams are leading by example as the first Agile scrum teams on a program of 300+ engineers, helping the program achieve their goals to release software at a much faster pace with a laser focus on value delivery for their government customer. -
Devops EngineerParsons Corporation Jul 2017 - Jul 2019Chantilly, Virginia, UsWorked onsite at Raytheon Company in Richardson, TX to move several government applications into a cloud services environment. Implemented numerous development and operations workflow improvements by leveraging Atlassian collaboration tools (JIRA, Confluence, and Bitbucket) and containerizing tools using Docker, Kubernetes, and Helm. Achieved build pipeline automation milestones using Jenkins for Continuous Integration and Continuous Delivery. -
Project & Software Support ManagerTop Image Systems Dec 2014 - Jun 2017Plano, Tx, UsTransitioned to Top Image Systems following its conversion from former eGistics to lead the Application Support team, Quality Assurance operations, and SQL Database operations. Oversee software implementation within the production environment, software configuration management (continuous integration builds), and development/execution of change management procedures. Held full authority for hiring and retaining staff members.Led implementation project to migrate legacy applications to a scalable cloud solutions architecture. 60+ front-end/back-end applications and 400+ databases migrated to date. Maintained 99% uptime SLAs. Projected to generate $135,000 in cost savings per month.Drove SQL database operations improvement initiative to improve reliability and performance of over 400 databases. Performance gains prevented up to $25,000 in monthly SLA violation fees.Built Change Management and Quality Assurance functions from the ground up, reversing prior history of failed implementations. Hired QA analyst and developed procedures. Expedited software delivery. 99+% renewal of customer contracts. -
Project & Software Support ManagerEgistics, Inc. Feb 2012 - Dec 2014Supervised application support team and SQL database operations. Interact directly with clients and lead software development teams in a dual role.Shifted the company culture closer to an integrated DevOps focus by updating the Software Configuration Management function using Microsoft Team Foundation Server. Linked common code libraries across projects and established nightly CI (continuous integration) builds that improved accountability and quality in the development group.- Increased collaborations between Development and Operations teams by illustrating the manner in which DevOps practices achieve both Development and Operations goals.Wrote Systems Architecture document that formalized plans to refactor legacy software for enterprise scalability and update networking infrastructure, security design, and platforms. New architecture served as a key components for the abovementioned $135,000 cost-saving initiative.
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Project ManagerEgistics, Inc. Aug 2009 - Feb 2012Directed client and enterprise projects with virtual teams of up to 10, reporting to the VP of Software Development (cross-functional duties in IT, tech support, and customer care). Interact directly with the client and lead software development teams in a dual role. Oversee enterprise initiatives that affect all departments as well as 40+ customers.Assumed Product Management leadership for previously neglected client’s custom solution. Met the client’s needs in allowing them to expand their Account Opening Management and Tax Document Management teams worldwide, with customer continuing to generate $20,000/month in revenues for the company 7 years later.Developed eGistics Intranet using Microsoft SharePoint. Created knowledge base for technical support that became a critical tool for customer support. Additionally developed document management system for all departments that became the company’s primary information system for internal documents.
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Group Lead EngineerEgistics, Inc. Jan 2007 - Aug 2009Managed outsourced software development projects, supervising team of 12 remote software engineers from a 3rd party company. Integrated internal and outsourced resources to drive forward project progress.Led team of 15 in development of new software product, leading to $100,000+ increase in annual revenues with the 1st customer and an additional $50,000/yr. from a new customer.
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Operations Leader (Battalion Commander), 136Th Expeditionary Signal BattalionTexas Army National Guard May 2012 - Oct 2014Part-time role in the Texas Army National Guard. Held full responsibility for training, logistics, personnel administration, and operations involving all team members in the unit (hundreds of personnel). Developed strategic partnership with units in Louisiana and Alabama to improve mutual readiness in supporting communities during times of need. Created contingency plans to provide communication systems and support for first responders during catastrophic state emergencies, improving readiness in all 3 states (LA, AL, TX). -
It Operations Director (Brigade Signal Officer)Army National Guard Feb 2010 - Apr 2012Arlington, Virginia, UsAdvised senior leadership on best strategies for utilizing IT systems to modernize operations. Planned and supervised installation of data, radio, and phone systems in severe field environments. Created and implemented roadmap to digitize brigade and battalion staff operations. Produced training plan with milestones and evaluation points to enable and institutionalize the use of newly-developed digital systems for logistics, operations, planning, and battle tracking. The brigade was assessed as best of eight units for deployment and use of mission command technology by the training division of Ft. Leavenworth during a full-spectrum operations exercise in December, 2011. -
It Operations Director (Battalion Signal Officer)Army National Guard Mar 2008 - Oct 2009Arlington, Virginia, UsSelected and assigned to 600+-person aviation unit to serve as an officer during a 1-year deployment to combat operations in Iraq. Advised aviators and line units on the best use of communications assets to achieve objectives. Functioned as Information Security Officer. Supervised 10 direct reports. Led advance party group in set-up of over 500 network accounts, ensuring proper preparation for battalion upon arrival. Supervised staff that provided 24x7 communications support to over 500 users on 4 different data networks (close to 1,000 support tickets). Surpassed Iraq standard for ticket resolution. -
Operations Director (Company Commander) And Additional PositionsArmy National Guard Nov 1993 - Mar 2008Arlington, Virginia, UsAs Operations Director, held full accountability for training, management, logistics, and operational tasks of a 110-person telecommunications organization, including $30 million+ in asset management. As Chief of Operations, led IS team over 7-month period; planned network architecture, configured servers, monitored Help Desk operations, and led LAN/WAN deployments. Achieved success for various initiatives as Communications Chief in division at Bosnia, including 176 teleconferences at 99% success rate, monitoring of 6 telecommunications systems with 2,600+ phones, and management of networks with 2,000+ computers. Earned “Junior Officer of the Year” award, 2 Meritorious Service Medals, and other recognitions. -
Development Project Mgr. & Sr. Software EngineerEastman Kodak Company, Health Group Sep 1996 - Jan 2007Rochester, New York, UsParticipated in all software development cycle phases as Senior Software Engineer. Assumed additional PM for 5 years, such as hiring contractors, directing 5-member team, conducting product research, commercialization business management, and interacting with potential partners to drive business growth.Enabled savings of up to $800,000 annually by training team of 8 in China to develop software using Kodak’s FDA-compliant processes, training workers who operate at 40% of company’s U.S.-based staff costs. Volunteered to serve as Commercialization Business Manager for new product within new group entitled “Multi-Vendor Service.” Led cross-functional, virtual team to on-time, on-budget delivery of product that allows Kodak to service competitor’s medical printing product and gain market share. Saved company over $100,000 in R&D costs and expedited development of service program by researching possibilities and implementing software tools within customer’s medical device, subsequently halting in-house software development effort. Received Special Recognition Award in 2005 for bringing stalled project to on-time completion. Received incentive award in 2004 for efforts in volunteer roles. -
Systems EngineerAnsaldo Ross Hill May 1993 - Sep 1996Performed software engineering tasks on both domestic and international basis following initial position in Quality Assurance department for company owned by Ansaldo Industria in Milan, Italy.
Jay Hancock Skills
Jay Hancock Education Details
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Smu Cox School Of BusinessBusiness -
University Of Missouri-ColumbiaElectrical Engineering
Frequently Asked Questions about Jay Hancock
What company does Jay Hancock work for?
Jay Hancock works for Accenture Federal Services
What is Jay Hancock's role at the current company?
Jay Hancock's current role is Program & Project Mgmt Senior Manager at AFS; Colonel (Ret), US Army.
What is Jay Hancock's email address?
Jay Hancock's email address is ja****@****ons.com
What is Jay Hancock's direct phone number?
Jay Hancock's direct phone number is +197285*****
What schools did Jay Hancock attend?
Jay Hancock attended Smu Cox School Of Business, University Of Missouri-Columbia.
What are some of Jay Hancock's interests?
Jay Hancock has interest in Photography, Travel, Digital Video.
What skills is Jay Hancock known for?
Jay Hancock has skills like Project Management, Cross Functional Team Leadership, Integration, Leadership, Management, Software Development, Team Leadership, Program Management, Project Planning, Telecommunications, Software Project Management, Data Center.
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