Jay Hancock Email & Phone Number

Arlington, Va, Us

Responsible for client delivery and Agile project leadership of assigned Department of Defense contract(s), with emphasis on transforming DevOps programs and platforms.

Miami, Fl, Us

Developed and successfully implemented a vision to fix a broken DevOps operation in a startup company. The product consists of a disparate mix of 60+ serverless and containerized applications and Terraform-based IaC (infrastructure as code) repositories running in an AWS public cloud environment. Deployment frequency to production increased from 2 months to 1 week and continues to improve.Built a highly productive unified remote, global team from four different vendors and corporate staff in Europe, Central America, and North America, resulting in nearly 24/7 development and support to developers, QA, and IT OPS of platform engineering CI/CD tools.Architected a CI/CD pipeline using a combination of Red Hat’s OpenShift (Kubernetes) for AWS platform, ArgoCD (GitOps), and AWS native services, providing a unified platform engineering toolset to manage deployments and configurations for Avantage’s diverse platform of applications, databases, and services.Led a key role in preparing the organization for product launch by establishing SRE (site reliability engineering) personnel and procedures; designed the telemetry (monitoring) tooling configuration for the platform. The company’s product was successfully launched in late 2023.

Chantilly, Virginia, Us

Lead engineer for execution of a contract with a Government Agency to build a DevOps vision and roadmap, work with multiple peer vendors to help them transform beyond traditional development practices to adopt devops best practices, oversee implementation, and measure results to drive improvement through fast feedback loops.Consulted in a system engineer role with the agency program’s development leads from several contractor vendors to recommend a microservices architecture. Planned, architected, implemented, and and maintained multiple Kubernetes deployments using Red Hat OpenShift in air-gapped environments to host the microservices architecture. Built and trained a team to improve and sustain the rollout of continuing DevSecOps initiatives Worked directly with the Infrastructure and Test teams, run by different contract vendors, to build a new set of configuration-managed infrastructure environments together. Led the effort to bring all the teams into production using the CI/CD pipeline we built out and a new GitOps solution that automates delivery of configuration managed application deployments.

Chantilly, Virginia, Us

Worked onsite as contract labor for Raytheon in Richardson, TX. Partnered with the client to take on a key leadership role on the Devops Pipeline Team of a large (300+ personnel) project. Built two 5-8 person Scrum teams and led them to successfully adopt Agile practices. These teams are leading by example as the first Agile scrum teams on a program of 300+ engineers, helping the program achieve their goals to release software at a much faster pace with a laser focus on value delivery for their government customer.

Chantilly, Virginia, Us

Worked onsite at Raytheon Company in Richardson, TX to move several government applications into a cloud services environment. Implemented numerous development and operations workflow improvements by leveraging Atlassian collaboration tools (JIRA, Confluence, and Bitbucket) and containerizing tools using Docker, Kubernetes, and Helm. Achieved build pipeline automation milestones using Jenkins for Continuous Integration and Continuous Delivery.

Plano, Tx, Us

Transitioned to Top Image Systems following its conversion from former eGistics to lead the Application Support team, Quality Assurance operations, and SQL Database operations. Oversee software implementation within the production environment, software configuration management (continuous integration builds), and development/execution of change management procedures. Held full authority for hiring and retaining staff members.Led implementation project to migrate legacy applications to a scalable cloud solutions architecture. 60+ front-end/back-end applications and 400+ databases migrated to date. Maintained 99% uptime SLAs. Projected to generate $135,000 in cost savings per month.Drove SQL database operations improvement initiative to improve reliability and performance of over 400 databases. Performance gains prevented up to $25,000 in monthly SLA violation fees.Built Change Management and Quality Assurance functions from the ground up, reversing prior history of failed implementations. Hired QA analyst and developed procedures. Expedited software delivery. 99+% renewal of customer contracts.

Supervised application support team and SQL database operations. Interact directly with clients and lead software development teams in a dual role.Shifted the company culture closer to an integrated DevOps focus by updating the Software Configuration Management function using Microsoft Team Foundation Server. Linked common code libraries across projects and established nightly CI (continuous integration) builds that improved accountability and quality in the development group.- Increased collaborations between Development and Operations teams by illustrating the manner in which DevOps practices achieve both Development and Operations goals.Wrote Systems Architecture document that formalized plans to refactor legacy software for enterprise scalability and update networking infrastructure, security design, and platforms. New architecture served as a key components for the abovementioned $135,000 cost-saving initiative.

Directed client and enterprise projects with virtual teams of up to 10, reporting to the VP of Software Development (cross-functional duties in IT, tech support, and customer care). Interact directly with the client and lead software development teams in a dual role. Oversee enterprise initiatives that affect all departments as well as 40+ customers.Assumed Product Management leadership for previously neglected client’s custom solution. Met the client’s needs in allowing them to expand their Account Opening Management and Tax Document Management teams worldwide, with customer continuing to generate $20,000/month in revenues for the company 7 years later.Developed eGistics Intranet using Microsoft SharePoint. Created knowledge base for technical support that became a critical tool for customer support. Additionally developed document management system for all departments that became the company’s primary information system for internal documents.

Managed outsourced software development projects, supervising team of 12 remote software engineers from a 3rd party company. Integrated internal and outsourced resources to drive forward project progress.Led team of 15 in development of new software product, leading to $100,000+ increase in annual revenues with the 1st customer and an additional $50,000/yr. from a new customer.

Part-time role in the Texas Army National Guard. Held full responsibility for training, logistics, personnel administration, and operations involving all team members in the unit (hundreds of personnel). Developed strategic partnership with units in Louisiana and Alabama to improve mutual readiness in supporting communities during times of need. Created contingency plans to provide communication systems and support for first responders during catastrophic state emergencies, improving readiness in all 3 states (LA, AL, TX).

Arlington, Virginia, Us

Advised senior leadership on best strategies for utilizing IT systems to modernize operations. Planned and supervised installation of data, radio, and phone systems in severe field environments. Created and implemented roadmap to digitize brigade and battalion staff operations. Produced training plan with milestones and evaluation points to enable and institutionalize the use of newly-developed digital systems for logistics, operations, planning, and battle tracking. The brigade was assessed as best of eight units for deployment and use of mission command technology by the training division of Ft. Leavenworth during a full-spectrum operations exercise in December, 2011.

Arlington, Virginia, Us

Selected and assigned to 600+-person aviation unit to serve as an officer during a 1-year deployment to combat operations in Iraq. Advised aviators and line units on the best use of communications assets to achieve objectives. Functioned as Information Security Officer. Supervised 10 direct reports. Led advance party group in set-up of over 500 network accounts, ensuring proper preparation for battalion upon arrival. Supervised staff that provided 24x7 communications support to over 500 users on 4 different data networks (close to 1,000 support tickets). Surpassed Iraq standard for ticket resolution.

Arlington, Virginia, Us

As Operations Director, held full accountability for training, management, logistics, and operational tasks of a 110-person telecommunications organization, including $30 million+ in asset management. As Chief of Operations, led IS team over 7-month period; planned network architecture, configured servers, monitored Help Desk operations, and led LAN/WAN deployments. Achieved success for various initiatives as Communications Chief in division at Bosnia, including 176 teleconferences at 99% success rate, monitoring of 6 telecommunications systems with 2,600+ phones, and management of networks with 2,000+ computers. Earned “Junior Officer of the Year” award, 2 Meritorious Service Medals, and other recognitions.

Rochester, New York, Us

Participated in all software development cycle phases as Senior Software Engineer. Assumed additional PM for 5 years, such as hiring contractors, directing 5-member team, conducting product research, commercialization business management, and interacting with potential partners to drive business growth.Enabled savings of up to $800,000 annually by training team of 8 in China to develop software using Kodak’s FDA-compliant processes, training workers who operate at 40% of company’s U.S.-based staff costs. Volunteered to serve as Commercialization Business Manager for new product within new group entitled “Multi-Vendor Service.” Led cross-functional, virtual team to on-time, on-budget delivery of product that allows Kodak to service competitor’s medical printing product and gain market share. Saved company over $100,000 in R&D costs and expedited development of service program by researching possibilities and implementing software tools within customer’s medical device, subsequently halting in-house software development effort. Received Special Recognition Award in 2005 for bringing stalled project to on-time completion. Received incentive award in 2004 for efforts in volunteer roles.

Performed software engineering tasks on both domestic and international basis following initial position in Quality Assurance department for company owned by Ansaldo Industria in Milan, Italy.

Mba, Business

Bs, Electrical Engineering