Results-driven professional with a proven track record of transforming vision into reality, fostering innovation, and driving profitability in entrepreneurship and expertise in the hospitality and insurance industries. Adept at orchestrating all facets of business operations, from strategic planning and business development to staff management and customer relations. Select Clients and Product Portfolio: The City of Chicago | University of Chicago | IBM | BMO Bank | Pernod-Ricard | Strategic… Show more Results-driven professional with a proven track record of transforming vision into reality, fostering innovation, and driving profitability in entrepreneurship and expertise in the hospitality and insurance industries. Adept at orchestrating all facets of business operations, from strategic planning and business development to staff management and customer relations. Select Clients and Product Portfolio: The City of Chicago | University of Chicago | IBM | BMO Bank | Pernod-Ricard | Strategic Group | Legacy Marketing / CDW / McDonald’s Corporation Show less

Senior Managed Repair Specialist - 6/2010 – 6/2012Promoted through the ranks based on the ability to achieve performance, team, and operational goals to triage claims and follow claimant and insured vehicles throughout the claims process. Utilizing complex analysis and tools to determine coverage and unrelated damages. ►Completed more than 2000 multi-claim and multi-carrier investigations throughout tenure; earned a reputation for providing premium service, negotiating fair settlements,… Show more Senior Managed Repair Specialist - 6/2010 – 6/2012Promoted through the ranks based on the ability to achieve performance, team, and operational goals to triage claims and follow claimant and insured vehicles throughout the claims process. Utilizing complex analysis and tools to determine coverage and unrelated damages. ►Completed more than 2000 multi-claim and multi-carrier investigations throughout tenure; earned a reputation for providing premium service, negotiating fair settlements, and identifying fraudulent claims.►Investigated, analyzed, and determined the extent of Progressive's liability concerning loss or damages with an eye towards the customer experience; achieved Net Promoter Score of 5 out of 5 for customer service.►Efficiently prepped and moved through estimation process, surpassing goal by 23% above quota►Communicated swiftly and with transparency to achieve the highest number of inspection appointments (out of 6 colleagues) from 2007-2010►Collaborated with Progressive in-network shops and reviewed written estimates with attention to details to ensure work product met quality and accuracy standards. Claims Generalist 11/2005 – 6/2010Claims Adjuster Trainee5/2005 – 11/2005 Show less