Jay Helke Email & Phone Number

Woodruff, Wi

While living on site, managed daily operations of Northern Highland American Legion State Forest campground. Duties included: Visitor services which entailed providing information to visitors, checking in campers, selling park stickers,collecting camping fees, and managing complaints. Other duties included maintenance of restrooms, mowing, trimming, painting and repairs.

Plover, Wi

SUMMARY OF QUALIFICATIONSA highly motivated and results-oriented professional with extensive experience in management, sales and customer service. A planner and self-starter. Able to solve problems effectively and maximize resources to achieve results. A team player with excellent organizational skills, a sense of urgency to get the job done on time and efficiently. Able to make productive decisions that will enhance the profitability of an organization. Demonstrated areas of expertise include:Analytical Skills Project Management Customer Service Leadership SkillsTeam Management Organizational Skills Self-Starter Problem SolvingMentoring Budget Management Interpersonal Skills OperationsSELECTED ACCOMPLISHMENTSSales and Expenses-Achieved a gross revenue improvement exceeding company expectations .- Successful execution of merchandising and operational programs designed to drive sales resulting in revenues exceeding $25M in 2018.-Saved over $400,000 in expenses through effective payroll use and maximizing existing resources resulting in profits exceeding company expectations by 40%.Recruitment and Training-Achieved turnover rates 38% less than company goals through selective recruitment and a focus on associate development.-Promoted more than 20 people internally by successfully developing to assume greater responsibility.-Recruited over 150 associates for multiple store locations.-Recruited and trained entire staff for every function of a new store location resulting in a successful on time and under budget opening.Customer Service-Improved customer focus scores through effective communication and focused message which instilled this “Customer Service” attitude throughout the organization.