Jay Hurt Email & Phone Number

United States

Newark, New Jersey, United States

• Connected with students, teachers & additional staff to troubleshoot and resolve technical issues across multiple SaaSapplications & hardware. (Canvas, Microsoft Office, Google Workspace, PCs & Macbooks)• Utilized ServiceNow (ticketing system) to document, update, and resolve escalations within the proper SLA• Utilized Google Admin & Microsoft Admin to manage students, teachers, & staff accounts/devices

Resolved customer and internal employee issues & inquiries via phone, email, and chat within designated SLAs• Solved complex technical issues (network/hardware/software) & bugs with the collaboration of Engineering & QA Teamusing JIRA (ticketing system)• Documented customer/internal employee interactions in Kustomer (CRM) & Jira• Used AWS S3 buckets to access and retrieve hardware error logs to attach to find solution to issue.

Short Hills, New Jersey

• Troubleshot software and hardware issues on mobile devices and computers for customers and employees• Utilized Apple Configurator to setup, update, and maintain store devices to ensure integration of newperformance updates• Provided support to clients to identify, diagnose, and resolve issues accordingly.• Facilitated training for customers and new hires on mobile devices, computers and apps.

Applied product and procedural knowledge to identify, mitigate and solve customer problems effectively to drive customerloyalty.• Drove proactive sales conversations through internal and outbound interactions with a defined sales process• Performed outbound calling, service to sales, teller interactions, appointment setting and effective lobby engagementwhich ultimately elevated client loyalty

Bachelor Of Arts - Ba, Communications: Media Production

Activities and Societies: Member of the National Society of Leadership & SuccessThe National Society of Leadership and Success (NSLS).

Associate Of Arts - Aa, Communication And Media Studies