Jay-Jay Du Toit Email & Phone Number

Malta

I'm excited to share that I've started a new position as a Flight Support Agent at VistaJet #vistajet

Johannesburg Area, South Africa

• Charter and Sub-Charter Quotes to high-net-worth clients around the world.• Compiled NOTAMS, AICs, METARs and TAFs for submission to crew members, station managers and appointed ground handling agencies.• Daily Crew Rostering for the whole fleet. • Expedited quotes’ turnaround time by developing and implementing a new procedural system resulting in improved customer satisfaction.• Enhanced coordination among all departments by executing follow-up meetings.• Created a Smartsheet document that eliminated the need for short notice follow-ups with clients and boosted customer satisfaction.• Ensured crew members’ licenses, validations, medicals, and travel documents were up to date prior to rostering.• Ensured timely arrangements for over-flight, landing and traffic right clearances.• Delivered support for developing flight plans, navigating SITA flight plans, submitting ATC flight plans, and anticipating airport landing fees and ground handling or agent fees.• Responsible for monitoring the crew FDP and license currency in line with established rules and regulations.• Delivered insightful recommendations to RP: FO on crew availability for contracts, charter, ferry and training flights.• Managed completion of flight documents before handing the flight file and documents to the PIC and SIC.• Ensured availability of fuel at the point of departure and destination.• Reported aircraft abnormalities to RP: FO identified by the crew members as well as maintenance and handling agents.

Johannesburg Area, South Africa

• Streamlined administrative functions in FBO operations and aircraft handling departments while coordinating with seniors.• Drove customer service goals by delivering best-in-class services.• Liaised with flight crew and maintenance engineers to ensure the provision of quality services to clients using the Aviation facility.• Enforced compliance with health and safety regulations aimed at reducing workplace accidents.• Managed all types of overflight clearances and landing permits.• Guided customers in making Cargo arrangements both in and out of the country.• Built and maintained productive relationships with key stakeholders, including high-net-worth individuals and contracts.

Johannesburg Area, South Africa

• Overall responsibility of welcoming clients and customers, coordinating and liaising with Lounge Customer Service Representatives, Flight Crew, Maintenance Engineers to ensure world class customer experiences.