Experienced professional with over twenty years of managing the dynamic workflow of automobile dealerships’ service and bodyshop departments, including but not limited to: scheduling, invoicing, triaging and dispatching of repair orders, conflict resolution, negotiation, technical and administrative operations, budgeting, time management, providing complete and accurate written cost estimates for labor and parts, and communication with customers, outside vendors, and other departments within the organization.Consistently rated among the top Service Advisors for Customer Service Index (CSI) for three different automobile brands/dealerships locally, regionally, and nationally, based on customer surveys. Excellent interpersonal skills, including leadership, team building, and new employee training/mentoring.Exceptionally skilled in professional communication, including technical writing, verbal relay of technical information to a lay audience, oral presentations, cashiering, and telephone etiquette.Continuously strive for improvement of systems and processes with a commitment to a high-quality and efficient service experience.