Inside Sales to Direct Customers, Post-Sale Client Advocacy as well as solution engineering to ensure that customers' needs are met, and their deployment and utilization of the solution is successful.

In this role, I directed the daily operations and strategic sales priorities of the company’s Audio Visual and SaaS Digital Signage division. I led and coached a talented AV team while concurrently overseeing the design, development, and implementation of a wide range of customer AV and Digital Signage projects. Throughout my tenure, I delivered multiple transformative solutions for clients that grew and diversified company revenue.____________________________________________________________________________________________________________I specialize in helping companies communicate and engage their employees more effectively, by means of utilizing eye catching audio visual and digital signage solutions. This results in improved employee productivity, happier more loyal staff, with greater retention and stronger bonds between employee and companyWith a diverse background and a wealth of experience in sales, sales engineering, customer success management, channel/partner relationship management and communication, I can help make a difference in your business with client satisfaction and revenue growth.Unfortunately due to the ongoing COVD-19 pandemic I was separated from ImageNet Consulting as my employer and am currently seeking new opportunities.

In this role, I facilitated solutions-based sales of IT and office technology products to deliver custom client solutions spanning Managed IT, Managed Print Services, Digital Signage Solutions, 3D Printing, Electronic Content Management, Security and Distribution, Conference Room Collaboration, and other key solutions. Throughout my tenure, I built strong relationships with small and medium-sized businesses throughout North Texas, managed 50+ accounts, and consistently exceeded monthly volume goals while also onboarding several net-new accounts.

In this role, I advanced strategic new business development and account management activities across a three-state region spanning Texas, Louisiana, and Oklahoma. I sourced, secured, and on-boarded key accounts throughout the region, including fruitful relationships with the Cities of Dallas, Austin, Houston, New Orleans, Lafayette, and others. I am proud to have been continually recognized by clients for creating, implementing, and enhancing customized solutions. (This territory/position was eliminated during sales consolidation, as the TOLA region was rolled up into the greater southeastern USA sales territory)

In this role, I directed meaningful business development and account management activities throughout a large South-Central region, including serving as designated subject matter expert on digital signage deployments and virtual meeting room and video conferencing solutions. I on-boarded fruitful new relationships and developed revenue-generation strategies to grow sales in a competitive market space

In this role, I cultivated and on-boarded strong customer relationships throughout Texas and Louisiana, identified prospective customers, and grew existing accounts by more than 10% during tenure by offering new products and innovations. During my tenure, I delivered customized solutions and resulting revenue from relationships with 12+ government agencies. As a Major Account Manager, I looked after existing clients in Texas and Louisiana, and focused on new business development in this region, offering new products and features to expand upon any existing deployments. Achieved 100% of on-target goals, meeting with numerous county and parish Sheriff agencies, county commissioner courts and judges and county auditors / purchasing departments to renegotiate existing contracts, and gain approval for product expansions in their counties. Counties and Parish’s accounts managed included: Rockwall County, TXGrayson County, TXFannin County, TXWise County, TXHaskell County, TXJefferson Parish, LAOrleans Parish, LALafourche Parish, LATerrebonne Parish, LAEast Carroll Parish, LA

As an Account Manager and Customer Relations Specialist i'm responsible for Identifying prospective customers, managing and expanding existing customer deployments, and helping RMG's customers expand product usage, to get the most out of their digital signage investment.Prospecting new business and developing existing business relationships of major accounts throughout the U.S, with specific territory management in Texas, Oklahoma and Louisiana. Achieved 100% of sales goals and grew existing customer accounts by over 20%. Provided consultative solutions to address business communications problems, improving employee engagement while recognizing significant cost savings. Overall sales totaling more than 1.3M per year on average with significant accounts and wins at:• Bank of America: New contact center deployment of real-time data for "small business" division • Bank of America - Contact center upgrade and expansion within "sales" organization• Bell Helicopter Textron - Drive system center signage rollout for supply chain • AT&T: 50 site corporate communications deployment to home consumer organization• AT&T: Corporate communication rollout at "Center for Learning"• AT&T: Annual Officer Conference – Customized digital signage deployment.• City of Dallas - Emergency services (911/311) deployment for call center• Universal Weather and Aviation: Contact center metrics and corporate communications• Invista: Real-time communication of manufacturing metrics at Camden SC plant • Omni Hotel: Champions Gate Orlando property signage for hotel and conference center • Nationstar Mortgage: Contact center signage deployment • Nationstar Mortgage: Corporate communications rollout at 5 DFW office locations • BP North America: Corporate Communication for Texas field offices• VHA: Corporate communications at new headquarter building in Los Colinas (Total Tenure at RMG / Symon Communications - 10 Years 7 Months)

As head of training at RMG Networks (formerly Symon Communications) I was responsible for the development of all training programs, training documentation including training guides, user guides and best practice documents. I created training videos on "how-to" and "best practices" in using RMG products. I was also responsible for conducting week long advanced product training for clients as well as training all RMG employees (primarily Sales and Professional Services) on the use of our products and their capabilities.

Oversaw training and provided strategic client consultation on Symon "Community" Workforce Management product line. A cloud based, SaaS solution for contact centers to forecast call volume, and deploy schedules for their agents.

As a Sales/Solution Engineer I was responsible for all facets of pre-sale support from product demo's and presentations to answering RFP's / RFI's, to technical support conversations to data discovery discussions with prospects.My job consisted of between 50% - 80% Travel, coordinating and delivering webinars and working trade shows, to providing customer presentations and best practice sessions at industry trade shows.A fast paced, demanding role, Solution/Sales Engineering was also an exciting and rewarding job that I excelled at.(Total Tenure at IEX - 8 Years, 8 Months)

As Project Manager at IEX/Nice I was responsible for guiding up to 30 separate customer projects successfully simultaneously, from sale to post implementation hand-off to our technical support help desk when the customer was fully deployed. Project Management can often be a lot like herding cats, as you are responsible for getting a lot of different people, from your company, your clients company and often a 3rd party vendor to adhere to a timeline that may not fit what they quite had in mind. During my tenure, I was responsible for the coordination of hardware and software installations,product shipping/receiving, coordinating data integration from 3rd party vendors such as ACD / telecom providers, the like. I had to organize training and support kick-off calls and provide a warm hand off after invoicing the client for the pending charges as part of the clients deployment.

Provided technical training on IEX TotalView workforce management software package for technical support personnel, IEX sales staff and partner resellers. Conducted product and best practice presentations and specialized training and breakout sessions for IEX global user conference, and industry trade shows

Provide contact center consultancy, installed systems, trained end users and provided technical support on Cybernetics Workforce Management Software. Traveled extensively to implement and train new customers on contact center optimization software.