Jay Jiao Email & Phone Number

. Providing technical support, implementing new technologies, and developing IT strategy.. Provide 1st, 2nd and 3rd IT support; Administration and maintenance of Windows 2008, 2012, 2016 and 2019 exchange server; Maintain and upgrade network. Virtualized servers using VMWare ESXI.. Maintain an up-to-date IT inventory, including network and server devices, PCs, printers and software licenses.. Managing Mitel telephone, door access security systems, CCTV system, and video conference system.. Implement systems access and security in accordance with company policy.. Coordinating IT projects and initiatives, including planning and executing rollouts of new technologies.. Overseeing the deployment and maintenance of technology infrastructures, such as servers, networks, and hardware and software systems.. Staying up to date with industry trends and best practices, and identifying opportunities to improve and update the organization's technology.

. Managing Network equipment including Cisco High end Routers, Switches, ASA’s, PIX, F5 load balancers, Juniper firewalls and Palo Alto firewalls.. Handling projects and responding to client service requests.. Collaborate with other talented engineers to diagnose, troubleshoot, and resolve network issues . Assist in configuration and installation of all network peripherals. (Including Cisco, Brocade, Dell, Juniper, and Ruckus Devices.). Assist other senior engineers with network, security, or VoIP related issues.. Provide all manners of support including installation, configuration and product training.. Apply configurations to routing and switching equipment.. Apply configuration of hosted IP voice services.. Managing stacks of switches including Core, Access switches, firewall and wireless access points.. Perform customer and internal installation including system O/S and network setup.. Other tasks and duties as needed to support the customer and/or business.

New York, Ny, Us

. Setting up and managing firewalls: Cisco ASA, Sonicwall, Palo Alto.. Managing stacks of Cisco (29xx, 36xx, 38xx series) and HP switches.. Setting up and supporting VPN technologies – IPSec, SSL, L2TP, Cisco AnyConnect, site-to-site, DMVPN.. OSPF, EIGRP, BGP (i/e) routing protocols.. Designing LAN architecture, creating diagrams in MS Visio.. Designing and configuring wireless LANs (Ruckus, Cisco, Meraki WAPs), using signal analyzers during wireless surveys.. Building networks optimized for specific types of traffic, primarily VOIP using VLANs, QoS, physical segmentation.. Managing Windows Servers 2008, 2012 Domain Controllers.. Microsoft Exchange 2007, 2010, 2013.. Implementing FTP and RADIUS servers for backup and authentication of network devices.. Configuring T1 PPP and MPLS on Cisco routers (Cloud9 smart is acting as an internet provider using existing underlying carriers).. Assisting senior engineers in managing F5 LTM Load Balancers.. Constantly working on improving internal and customers networks, recommending new technologies.

• Update user and computer accounts in Active Directory for employees, new hires\setups, changes, and terminations.• Identify, analyze, and resolve all trouble tickets-- escalating when necessary.• Protect organization’s value by maintaining confidentiality of company information.• Maintain workstations, printers, laptops, firewalls, network switches, Router, Wireless access points, VoIP, small number of Windows and Linux based servers.•Maintain network performance by performing monitoring, analysis, and performance tuning; troubleshooting network problems; escalating problems to contracted vendors.• Evaluate network performance issues including availability, utilization, throughput, output and latency; planning and executing the selection, installation, configuration and testing of equipment.• Analyze and maintain LAN Connectivity between core switches and desktops; Analyze and maintain WAN Connectivity via VPN for remote users.• Tracks tickets, tasks, projects and reports status to Infrastructure Manager.• Provide training to end users, technical support, guidance and works with vendors to resolve issues.• Provide accurate records of all maintenance, inventory, changes and keeping documentation up to date.• Provide after hours and weekend support for high priority issues.

• Making journal entries and monthly expenses reports.• Preparing consolidated internal and external financial statements by gathering andanalyzing information from the general ledger system.• Analyzing information and options by developing spread sheets report.• Accounting receivable, accounting payable, sales reporting and other duties asassigned.• Creating financial reports.

Oradell, New Jersey, Us

• Contracted for a 24x7 project to archive voice data to central server on clients premise using customer proprietary software.• Supervised a team of 3 Analysts during the night shift. Primary point of contact for all resource and procedure issues during shift.• Approved timesheets and ensured adequate coverage during shift in order to maintain productivity.• Handled and tracked physical tapes; monitored, administered and supervised archiving process and escalated issues with hardware, software and processing.• Reconciled Analyst tracking reports to produce end of shift report detailing productivity and issues during shift.• Provided end of shift status report to incoming Team Lead to ensure smooth transition to next shift.• Followed and complied with Firefly and Deutsche Bank processes and procedures.