Jay Jiao Email & Phone Number

. Providing technical support, implementing new technologies, and developing IT strategy.. Provide 1st, 2nd and 3rd IT support; Administration and maintenance of Windows 2008, 2012, 2016 and 2019 exchange server; Maintain and upgrade network. Virtualized servers using VMWare ESXI.. Maintain an up-to-date IT inventory, including network and server devices.

. Managing Network equipment including Cisco High end Routers, Switches, ASA’s, PIX, F5 load balancers, Juniper firewalls and Palo Alto firewalls.. Handling projects and responding to client service requests.. Collaborate with other talented engineers to diagnose, troubleshoot, and resolve network issues. Assist in configuration and installation of all.

New York, NY, US

. Setting up and managing firewalls: Cisco ASA, Sonicwall, Palo Alto.. Managing stacks of Cisco (29xx, 36xx, 38xx series) and HP switches.. Setting up and supporting VPN technologies – IPSec, SSL, L2TP, Cisco AnyConnect, site-to-site, DMVPN.. OSPF, EIGRP, BGP (i/e) routing protocols.. Designing LAN architecture, creating diagrams in MS Visio.. Designing.

• Update user and computer accounts in Active Directory for employees, new hires\setups, changes, and terminations.
• Identify, analyze, and resolve all trouble tickets-- escalating when necessary.
• Protect organization’s value by maintaining confidentiality of company information.
• Maintain workstations, printers, laptops, firewalls, network switches, Router, Wireless access points, VoIP, small number of Windows and Linux based servers.
• Maintain network performance by performing monitoring, analysis, and performance tuning; troubleshooting network problems; escalating problems to contracted vendors.
• Evaluate network performance issues including availability, utilization, throughput, output and latency; planning and executing the selection, installation, configuration and testing of equipment.

• Making journal entries and monthly expenses reports.
• Preparing consolidated internal and external financial statements by gathering andanalyzing information from the general ledger system.
• Analyzing information and options by developing spread sheets report.
• Accounting receivable, accounting payable, sales reporting and other duties asassigned.
• Creating financial reports.

Oradell, New Jersey, US

• Contracted for a 24x7 project to archive voice data to central server on clients premise using customer proprietary software.
• Supervised a team of 3 Analysts during the night shift. Primary point of contact for all resource and procedure issues during shift.
• Approved timesheets and ensured adequate coverage during shift in order to maintain productivity.
• Handled and tracked physical tapes; monitored, administered and supervised archiving process and escalated issues with hardware, software and processing.
• Reconciled Analyst tracking reports to produce end of shift report detailing productivity and issues during shift.
• Provided end of shift status report to incoming Team Lead to ensure smooth transition to next shift.