MYIT Crew is a Managed Services Provider (MSP) that provides IT services and support, strategic IT consulting, cybersecurity solutions, cloud services, and telephony to nonprofit (Primarily Nursing Homes) and commercial businesses.• Serve as the primary technical liaison between the company and nursing home clients, ensuring the delivery of high-quality IT services tailored to the healthcare industry.• Develop and maintain strong relationships with clients, understanding their healthcare needs and providing tailored technology solutions.• Oversee the implementation and management of healthcare IT infrastructure, ensuring optimal performance, reliability, and compliance with healthcare regulations.• Lead and mentor a team of technical support specialists, fostering a collaborative and high-performing work environment.• Proactively identify and resolve technical issues, minimizing downtime and ensuring continuous patient care.• Monitor and report on service level agreements (SLAs), ensuring compliance and driving continuous improvement.• Conduct regular client meetings to review service performance, discuss upcoming projects, and gather feedback for service enhancement.

• Direct point of contact for all operational & technical questions of customers• Regularly lead executive level reviews with customers in partnership with sales • Observe Authentic Vision global scan network and inform customer and/or Account Manager in case of any irregularity with their labels or data• Support a global network of Account Manages with technical information for RFPs, POCs, Technical demonstrations and API integration during the sales process• Create and manage customer roll out plan for customer and partner projects, including the process with internal & external stakeholders• Successfully onboard customers and partners and manage the implementation of the customer and partner projects • Ensure customer satisfaction with both AV’s physical & digital products

• Develop relationships with clients, communicating effectively, promptly and able to keep the lines of communication open so that key stakeholders are in the loop on active incidents, project status, schedule and priorities• Hold regular business meetings to discuss the direction of client, growth potential and identify how clients can grow with technology• Conduct reviews of client accounts, tickets, and usage trends to provide meaningful feedback to achieve client goals• Manage project cycles and understand contract vehicles, and task orders• Develop standards with clients that will lead to more efficient support• Be able to draft technical roadmaps and operationalize them effectively• Identify clients who are at risk and be able to develop retention strategies.• Share client feedback with relevant Ntiva teams and team members and collaborate to ensure above expectation results• Receiving incoming calls from clients seeking assistance; provide follow-up communications with status updates and/or post-resolution

• Perform POCs and technical demonstrations on High QA's AI technology during the sales process• Manage technical relationships with international resellers• Train customers during the onboarding process• Provide technical support to existing customers

• Perform POCs and technical demonstrations during the sales process• Point person for RFI/RFP process support • Demonstrate API and database integration as part of the pre sales process • Support Post Sales hand-over to ensure smooth transition to GS Team• Provide technical support in pre-sales and customer facing engagements in HW & SW requirements (line, site and enterprise), Validation services (IQ, OQ, and GAMP) and Implementation services• Perform site visit data collection for solution development• Create and deliver of solution demonstrations• Understand TCO of our solution and articulate it based on product competitive capabilities• Learn new markets and technologies as they relate to Systech products

Rush Hour was a value added reseller as well as a managed service provider with a customer base in retail, healthcare, service provider and finance markets • Team leader on a diverse types of migrations from desktops to domain controllers• Developed Statement of Work to meet specified deliverables by the business stakeholders• Plan, schedule and implement project timelines to rollout Web based SaaS applications• Established good working relationships with stakeholders at all levels• Solved critical issues in a time-sensitive manner• Implemented project milestones and deliverable tracking system using PMBOK guidelines • Evaluate, recommend and implement hardware and software based on business requirements• Train new staff in the use of existing technologies• Provide Pre-sales support for prospective clients

Royal Chain is jewelry wholesaler that imports jewelry from around the world and sells those products to major and small retailers around the United States.• Executed EDI integration with several major retailers to increase drop ship revenue• Supported server, network, desktop, hardware, software and applications. • Supervised developers and technology consultants to fulfill corporate technology needs• Monitored hardware and software to ensure optimal deployment of resources and licenses• Administered network security protocols to maximize network security • Reduced server downtime by 70%

• Utilized Smart Technologies digital whiteboard to create exciting interactive presentations • Employed various teaching methods to allow for different learning techniques • Represented the school at monthly professional development conferences• Presented professional development sessions about the use of technology based lessons

• Provided technical support in evaluating and managing customer pre-sales requirements • Demonstrated e-work to potential customers and describe the technical architecture of the product• Formulated ideas, researched and drafted material for training course related to company product • Implemented multi-location 1000+ seat installation of e-Work software platform • Analyzed clients and their current business requirements and formulating detailed plans and processes to implement this technology• Responded to RFP/RFIs as the technical lead on the RFP response team

• Involved in Pre-Sales demonstrations and Proof of Concepts of QueryObject Systems datamarts • Educated new employees, resellers and customers in formal training course • Involved in the Post-Sales implementations of the same datamart technology • Analyzed clients and their current business requirements and formulating detailed plans and processes to implement this technology • Represented company at industry trade shows• Reviewed competitive products to evaluated strengths and weaknesses

• Managed and maintained quality assurance lab to test company’s product in various environments• Provided technical support to customer base • On-site engineer for product troubleshooting • Educated new employees, resellers and customers in formal training course• Formulated ideas, researched and drafted material for training course related to company product