Jaykumar Goudar Email & Phone Number

Bengaluru, Ka, In

India

Bengaluru Area, India

Bengaluru, Karnataka, India

Bengaluru Area, India

• Configuring and implementing Secure Mobile Access appliance as per customer requirement.• Troubleshoot customers’ issues by being able to recreate in support lab environments and by diagnosing potentially complex issues, analyzing issues based on logs, effectively communicate solutions to customers.• Work closely with developers to fix firmware bugs by providing required data from the clients on a regular basis and replicate issues in house to provide more visibility.• On a daily basis, maintain a personal queue of on-going customer issues until resolution and customer interface with R&D and other Dell resources to bring escalated issues to resolution.• Document all customer case details within our case tracking system.• Be pro-active in creating & publishing documentation in a customer focussed Knowledge Centred Support (KCS) environment.• Developing and attending training for self-improvement to assist and share knowledge with other engineers.• Initiate, participate or lead, local and global projects.• Contribute with new ideas and theories to assist colleagues in brainstorming sessions for support cases.• Act as a customer advocate.Products Handled:---------------------------Dell SonicWALL Secure Mobile Access Appliance (EX Aventail).DELL SonicWALL Security Appliance: SMB or TZ, NSA, E-class (Firewall), SRA (ETAC), SMB-SSLVPN and WXA Wan accelerator.Reporting Tool: Viewpoint/Analyzer, Aventail Advanced Reporting.CASS.

Bengaluru Area, India

• Providing level 2 assistance reported by DELL SonicWALL customers, resellers and partners.• Configuring and implementing DELL SonicWALL network security appliance as per requirement.• Assisting small, medium and enterprise customers on complex network and firewall related issues.• Configuring and troubleshooting protocols like DHCP, IPsec etc.• Apart from taking escalation from L1 engineers, I also assist them on complex technical issues to find resolution.• Work closely with developers to fix firmware bugs by providing required data from the clients on a regular basis and replicate issues in house to provide more visibility.• I maintain a fair balance between my backlogs and daily productivity and try to achieve the targets on a regular basis.• I am also a part of the SRA SSLVPN team and assist medium and enterprise customers with basic and complex setups.• Being a senior engineer, I also take care of Market survey and DM escalated customers for UTM and SRA product lines.• Hands on experience on UTM SMB, UTM NSA, WXA Wan Acceleration, Wireless Access points, Viewpoint and SSL VPN devices.

Mca, Computer Applications, 8.2 Cgpa

MCA

Bachelor Of Science (Bsc), Electronics,Mathematics And Physics., 67%