Jaykumar M Email & Phone Number

Bangalore

Job Role: • Managing a team of dedicated professionals, lead them in query resolution of customers in the areas GSM related queries (Indian and African GSM clients)• Activity includes generating the total details of the In roamers and Out roamer for each operator• Worked on Transition & Migration Project of Cibernet to Mach with partnership strategy & technical capabilities.• Co-ordinating with people of Mach at all locations and client so that the new Project is handled smoothly for implementation on Extra View.• Preparing the quarterly Newsletters on Migration, new clients, CS task and sending to the Management.• Handling new client set-up, who take data, financial, fraud and value added service from MACH. Working on the new client value added services.• Planning & implementing the procedures within departments in order to improve the team’s efficiency. Working with upper management on service level agreements, staff development and retention, employee motivation, etc.• Sending summary of MIS weekly to the management on the teams’ performance.• Identifying and implementing strategies for building team effectiveness by promoting a spirit of cooperation between team members

Bengaluru

IT software development company, who was involved in creating software solutions for Karnataka Government for finger print (AFIS), E-BEAT, Fine collection centre used by the Karnataka state Traffic control and Bill net for BESCOM in collaboration with NEC Japan.

Bengaluru

Worked in various dept. like production, planning and Purchase. This was a government organisation under the state of Karnataka manufacturing telephone exchange with collaboration for C-DOT & Ericsson.Eventually this organisation shut operations.

Bengaluru

Worked in various dept. like production, planning and Purchase. This was a government organisation under the state of Karnataka manufacturing telephone exchange with collaboration for C-DOT & Ericsson.Eventually this organisation shut operations.