Jaykumar Raval Email & Phone Number

Ahmedabad, Gj, In

Ahmedabad, Gujarat, India

Gujarat

* Handling Business operations of 13 IDEA POINTs (Company Showrooms at Prepaid towns).*Responsible for Channel Management & Business Drive at IDEA POINTs (Ahmedabad & Gandhinagar Zone).* Responsible for Quality assurance management at IDEA POINTs for the Zone. (C-SAT Scores - Service Center Vertical,Mystery shopping,IP Staff PIB,IP Staff PKT).* Responsible for Idea Point Process Management for the allocated Zones,

Ahmedabad Area, India

Billing Support System (BSS) • Monitoring VVoBB CDR generation & reconciliation VVoBB CDR.• Implementation newly launched VVoBB plans into VVoBB portals. • Communication of CDR discrepancy & resolutions.• Monthly VVoBB feedfile generation & avaibilty at billing portal.• Responsible for solving user queries and guidance to ensure process adherence ,• New requirement gathering (VVoBB Billing), Preparation of BRS related to new tariff plan & new process define (e.g. Reconnection & disconnection, VVoBB revenue share etc.) ,UAT.VVoBB Billing & Collections • Monthly Circle wise VVoBB feedfile submission to BSNL & MTNL.• Co-ordination for Billed/Un-Billed VVoBB data with BSNl & MTNL.• Preparation of MIS on VVoBB Billing & Communication to Senior Management & BSNL ,MTNL (VVoBB TRAI reports, VVoBB Usage trend reports, Working connections & Provision reports, Monthly VVoBB revenue reports-Services & VVoBB Device, MoU reports etc.,) • Responsible for Circle wise VVoBB Invoice submission to BSNL and MTNL & regular collections.

Ahmedabad Area, India

•Taken care of CRM Operations for the SME & SMB customers of South Gujarat & MP region of TCISL.•Responsible for Service Marketing like revenue generation from existing customers through upgradation of bandwidth, Promotion of Services like New ILL, MPLS, P2P,Broadband, VOIP & other SAAS products & Services of TCISL.•Responsible to prevent the churn & to achieve maximum retention of ILL customers.•Responsible for the Service Operations like Payment & CPE Collection & Termination & refund of SME customers of TCISL. •Have taken care of Service Assurance activities as Team leader like Escalation management – Nodal officer & Appellate Authority, E mail Team, Call Centre.•Customer Service request management –Non Technical Segment.•Interaction with Tech Team For complaint resolutions as per Designed SLA and TAT•100 % Customer Service and Timing Delivery on based SLA and TAT•Monthly audits and MIS• Order Management Audit for Quality assurance of Sales & Operations.• Walk in counter Management - Ahmedabad, Vadodara, Surat, Indore & Bhopal.• Workflow Notification of Customer Complaints & requests.• Responsible for CCI & SLA (Non Technical Service request) for central region.• Have handled Dialup renewal & retention Management activities for central region.

Ahmedabad Area, India

Ahmedabad Area, India