Jaykumar Sheth Email & Phone Number

Mumbai, Maharashtra, India

Mumbai Area, India

Mumbai, India

Responsible for Enhancing the overall Customer Experience by generating positive outcome with every Internal and External Customer Interaction.

Operations in;. Customer Service being the forte, at my current work place, I am also conducting training batches for the agents to handle international process. Proud to have single handedly set up the International Process in Operations Department and Overseas Operations (in Dubai).As a result and looking at my previous experience, entrusted with the.

US Process: Travelocity Air, Car & Hotel Voice/E-Care - Blended). Joined as a CSA and got promoted as a Team Coach in November 2006.As a Customer Service Executive, had to reply to customers' travel related query via email and contacting airline and other vendors by phone to get the resolution.

US Process: Sunshine – Voice). Customer Service Executive for Citibank Credit Cards; assisted customers with their credit card related queries over the phone and also had to up-sell other credit card related add-on products.

As a Manager of a Dot.Com start up, I was in charge of ensuring day-to-day work functions are being carried out smoothly. Apart from that my role involved –Marketing and Administration of the company like banking, developing and maintaining foreign companies’ relations, etc…Formulating and executing work plansHandling banking functions. (Includes handling.

As a Partner in a family business of Pharmaceutical Formulations, looked after all the aspects of business, including but not limited to:Day-to-Day office administration and management, which includes tracking and following the updated government regulations.Documentation, drafting and filing of correspondence the traditional way. Managed a team of over 10.

Education record

Education record